Representative Needed for Inbound Customer Service Role

Disabled Veteran Solutions; Taylor Landing (TX); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay and benefits

Growth opportunities

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking motivated Customer Care Advisors to join our mission-driven team in a fully remote capacity. You will support members with insurance operations, leveraging empathy, active listening, and problem-solving to deliver exceptional service.

We offer comprehensive training, 8-hour shifts (ET), and a bilingual pay premium. Join a veteran-owned organization committed to excellence, growth, and meaningful impact from home.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Minimum 1 year of experience in insurance operations, remote medical or technical related role or related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Responsibilities

• Assist customers with inquiries and provide exceptional service.
• Resolve issues efficiently while maintaining an empathetic tone.
• Coordinate across multiple systems and tasks without sacrificing accuracy.

Skills

Active listening

Problem solving

Multitasking

Empathy

Microsoft Office

Customer service

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

Outlook

Teams

Job description

Ready for a mission that truly matters? Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor. Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

The Mission

Position Details

• Job Type: Full-time, remote
• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem‑solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others

Requirements

• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer-facing role, especially in complex-high-volume environments

Why You'll Love Working With DVS:

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

Apply today and join DVS, where your mission meets your purpose.

Position details:

• Start date: Hiring for multiple start dates in November and January.
• Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.

Salary: $18 - $19 per hour