Representative Needed for Inbound Customer Service Role

Disabled Veteran Solutions; Bethlehem (Northampton County); Remote; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Remote work

Veteran-owned organization

Job summary

Disabled Veteran Solutions (DVS) is seeking Customer Care Advisors to join our remote team. You will deliver empathetic support, manage multiple systems, and help improve lives through service.

The role offers a full-time, 100% remote schedule with weekday hours in Eastern Time, comprehensive training, and bilingual pay premium. A high school diploma is required with preferred experience in insurance or remote operations.

Qualifications

• Excellent active listening and problem‑solving skills.
• Ability to manage multiple systems and tasks with a professional and empathetic tone.
• High school diploma or equivalent; Bachelor's degree preferred.
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or related field.
• Proficiency with various web-based platforms and tools.
• Strong attention to detail and organizational skills.
• Highly proficient in Microsoft Applications (Outlook, Teams, Word, Excel, OneNote).

Responsibilities

• Provide customer care and support with empathy and accuracy.
• Manage multiple systems and tasks while maintaining professionalism.
• Participate in a comprehensive training program and ongoing support.
• Collaborate with team members to resolve inquiries and issues.

Job description

Ready for a mission that truly matters? Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor

Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.

Position Details

• Job Type: Full-time, remote
• Schedule: Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)
• Training: Comprehensive 7-week orientation with full training and ongoing support
• Environment: 100% remote work opportunity

Requirements

• Excellent active listening and problem-solving skills
• Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
• A genuine passion for improving the lives of others
• High school diploma or equivalent (Bachelor's degree preferred)
• Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
• Proficiency with various web-based platforms and tools
• Strong attention to detail and organizational skills
• Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.

Preferred Experience

• Experience in healthcare, insurance, social work, or mental health
• Familiarity with medical terminology and health benefit plans
• Proven success in remote customer facing role, especially in complex, high-volume environments

Why You’ll Love Working With DVS

• Competitive compensation and comprehensive benefits
• Opportunities for professional growth and development
• A supportive, inclusive, veteran-owned organization committed to excellence and service

If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.

Position details

• Start date: Hiring for multiple start dates in November and January.
• Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
• Pay: $18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities.

A pre-employment drug screening and criminal background check are required prior to employment.

Salary: $18 - $19 per hour