Representative- Member Services

North Mississippi Medical Center, Inc

United States

On-site

USD 25,000 - 38,000

Full time

4 days ago

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Job summary

North Mississippi Health Services is seeking a Member Services Representative for the Wellness Center. You will welcome members, handle front desk duties, enroll new members, and inform guests about programs and membership benefits to ensure a positive experience.

The role emphasizes strong communication, organization, and professional appearance to reflect the center's standards and commitment to care for the community.

Qualifications

Must have proven communication and interpersonal skills.
Must be able to provide a high level of professional service.
Basic computer and clerical skills required.

Responsibilities

Provide excellent customer service and welcome members and guests.
Manage front desk operations and enrollment appointments.
Inform on membership programs and benefits to support positive member experiences.

Skills

Communication skills

Interpersonal skills

Professional demeanor

Leadership

Front desk/service

Basic computer skills

Education

High School Diploma

Business Administration/Management

Project Search Graduate

Tools

POS system

Telephone system

Microsoft Office

Job description

We believe a career is more than just a career - it's a calling. Our teammates' \"True North\" is what calls them to health care; it's their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Department: 41007580 Wellness Center

Work Shift:

Job Description:

The Member Services Representative at North Mississippi Health Services is responsible for ensuring a high quality experience with the Wellness Center. This role exhibits strong communication and organizational skills to manage tasks and activities including welcoming members and guests, managing front desk administrative activities, registering new members, and serving as a knowledgeable representative to inform on special programs and membership benefits to facilitate a positive member experience.

JOB FUNCTIONS

Customer Service:

Ensures excellent customer services.
Fulfills responsibilities in a caring manner with members, community members, staffs, and guests.

Office Operations:

Performs front desk operations and child care attendant as requested.
Answers and responds to incoming telephone calls and inquiries.
Performs all related new member responsibilities.
Performs point of sale and pro shop operation.
Schedules new member enrollment appointments.

Marketing:

Takes responsibility for providing information on all special programs for individual and corporate memberships.
Takes accountability for providing information on individual and corporate memberships.

Knowledge Skills and Abilities

Must have proven communication skills and interpersonal skills
Must have knowledge and skills needed to proficiently serve the people with a caring attitude.
Must have basic computer and clerical skills.
Must have excellent leadership skills.
Must be accountable for the optimal function of the front desk.
Must be a role model and representative of the Wellness Center at all times.
Must be able to communicate information effectively concerning membership and other pertinent information about the Wellness Center to members, guests, and staff.
Must provide the first impression of the center and must convey a high level of professionalism, service, and care members and prospective members.

Physical Demands