REPRESENTATIVE- MEMBER SERVICES

LE110 Tishomingo Health Services, Inc.; Mississippi; On-site; USD 25,000 - 38,000; Full time

Job summary

North Mississippi Health Services is seeking a Member Services Representative for the Wellness Center to ensure a high quality member experience. You will greet guests, perform front desk tasks, register members, and inform on programs and membership benefits.

The role requires strong communication and interpersonal skills, basic computer/clerical abilities, and the ability to act as a professional front-line ambassador.

Qualifications

• Must have proven communication skills and interpersonal skills.
• Must have knowledge and skills needed to proficiently serve the people with a caring attitude.
• Must have basic computer and clerical skills.
• Must have excellent leadership skills.
• Must be accountable for the optimal function of the front desk.

Responsibilities

• Welcome members and guests at the Wellness Center front desk.
• Register new members and manage member information.
• Explain membership benefits and programs to prospective members.
• Handle point of sale and pro shop transactions.
• Schedule new member enrollment appointments.

Skills

Communication

Interpersonal skills

Leadership

Customer service

Professionalism

Front desk duties

Career orientation

Education

High School Diploma

GED

Project Search Graduate

Basic Life Support Certification

Tools

POS system

Microsoft Office

Job description

We believe a career is more than just a career — it's a calling. Our teammates' \"True North\" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. Department: 41007580 Wellness Center Work Shift: Job Description: The Member Services Representative at North Mississippi Health Services is responsible for ensuring a high quality experience with the Wellness Center. This role exhibits strong communication and organizational skills to manage tasks and activities including welcoming members and guests, managing front desk administrative activities, registering new members, and serving as a knowledgeable representative to inform on special programs and membership benefits to facilitate a positive member experience.

Customer Service

• Ensures excellent customer services.
• Fulfills responsibilities in a caring manner with members, community members, staffs, and guests.

Office Operations

• Performs front desk operations and child care attendant as requested.
• Answers and responds to incoming telephone calls and inquiries.
• Performs all related new member responsibilities.
• Performs point of sale and pro shop operation.
• Schedules new member enrollment appointments.

Marketing

• Takes responsibility for providing information on all special programs for individual and corporate memberships.
• Takes accountability for providing information on individual and corporate memberships.

Knowledge Skills and Abilities

• Must have proven communication skills and interpersonal skills
• Must have knowledge and skills needed to proficiently serve the people with a caring attitude.
• Must have basic computer and clerical skills.
• Must have excellent leadership skills.
• Must be accountable for the optimal function of the front desk.
• Must be a role model and representative of the Wellness Center at all times.
• Must be able to communicate information effectively concerning membership and other pertinent information about the Wellness Center to members, guests, and staff.
• Must provide the first impression of the center and must convey a high level of professionalism, service, and care members and prospective members.

Physical Demands

• Standing. Constantly
• Walking. Frequently
• Sitting. Rarely
• Lifting/Carrying. Frequently 50 lbs
• Pushing/Pulling. Frequently
• Climbing. occasionally
• Balancing. occasionally
• Stooping/Kneeling/Bending. Frequently
• Reaching/Over Head Work. Frequently
• Grasping. Frequently
• Speaking. occasionally
• Hearing. Constantly
• Repetitive Motions. Constantly
• Eye/Hand/Foot Coordinations. Frequently

Salary Range: $18.32 - $27.48

Education: High School Diploma, GED, or Project Search Graduate| Business Administration/Management| Required Certifications: Basic Life Support - American Heart Association

North Mississippi Health Services is a large rural health care system with state-of-the-art facilities in Mississippi and Alabama. We have career opportunities ranging from inpatient hospital care to 70+ rural health and specialty clinics, a variety of outpatient, women’s and behavioral health services and many additional support services. Our team of over 7,000 works together every day toward our shared mission – to continuously improve the health of the people of our region.