Representative, Customer Service II

McLane; Cordele (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

McLane is seeking a customer service representative to monitor inquiries, respond to questions, and maintain customer files. The role emphasizes clear communication, timely issue resolution, and proactive support for store- and group-level requests.

Responsibilities include training customers on business applications and ensuring accurate information. Office-based position requiring English proficiency and strong organizational skills.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience.
• Typing 45 wpm and 10-key by touch.
• Strong verbal and written communication; organized and planful.
• Proficient with Microsoft Office applications.
• Able to prioritize tasks logically and meet deadlines.

Responsibilities

• Monitor customer reporting and communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files and ensure up-to-date information.
• Manage customer requests for assistance and issue resolution.
• Provide accurate, consistent responses and take immediate action.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on business applications to maximize value.

Skills

Typing 45 wpm

MS Office proficiency

Customer service

Communication skills

Organization

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Description

Monitor customer reporting; communicate critical issues.

Research and respond to customer inquiries.

Maintain customer files to ensure up to date information.

Manage customer requests for assistance, information, and issue resolution.

Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.

Maintain regular communication with decision makers within customer organizations.

Train customers on various business applications to maximize company value to the organization.

Analyze and respond to various customer requests involving store level and group level information.

Respond to various customer requests and needs.

Answer inquiries by phone, email, and internet response.

Perform other duties as needed or assigned by supervisor.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or GED.
• Two or more years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning skills.
• Knowledge and experience with all Microsoft office applications.
• Ability to prioritize pending tasks in a logical manner.
• Ability to learn quickly, retain information and meet deadlines

WORKING CONDITIONS:

Office environment.

This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.