Customer Service Representative

Inframark LLC in; Florida; On-site; USD 21,000 - 30,000; Full time

Job summary

Inframark is seeking a Customer Service Representative II to handle incoming calls and requests from customers in a professional manner. You will track orders, maintain records, and assist in resolving escalated issues to ensure accurate billing and payment processing.

The role requires interaction with multiple departments to support customer inquiries, with emphasis on data integrity and timely reporting. Strong communication and basic accounting skills are essential.

Qualifications

• High School Diploma or GED required.
• 2–4 years of related experience expected.
• Ability to work with numbers and cash handling.
• Intermediate proficiency with Microsoft Office and internet.
• Familiar with billing and payment processing; rate orders & contracts.

Responsibilities

• Takes, prepares, tracks and expedites customer orders by phone and in person.
• Maintains customer information database and generates reports as needed.
• Assists in resolving customer complaints and refers service failure issues.
• Inputs information regarding inspections and payments.
• Prepares documentation for adjustments to customer accounts.

Skills

Communication

Attention to detail

Team collaboration

Independent work

Cash handling

Education

High School Diploma or GED

Tools

Microsoft Office

Internet

Basic office equipment

Phone systems

10-key

35 WPM

Billing & payments processing

Rate orders & contracts

Job description

JOB FUNCTION/ PURPOSE

The Customer Service Representative II is responsible for handling and processing incoming calls and requests from customers.

RESPONSIBILITIES

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction. Maintains customer information database by updating customer information when required. Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Assists in resolving customer complaints.
• Inputs information regarding inspections and payments.
• Prepares and maintains correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• May be responsible for basic accounting responsibilities.
• Responsible for special projects as needed.
• Prepare documentation for adjustments to customer accounts.
• Other duties as assigned.

Education/Experience:

High School Diploma or GED. 2-4 years related experience.

Technical:

Intermediate proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Working knowledge of billing and payment processing; Familiar with rate orders & contracts.

Communication:

Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Maintains composure in challenging situations. Collaborates with others. Asks for constructive feedback.

Problem Solving & Quality:

Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality. Shares suggestions to improve quality & productivity.

Managing For Results:

Works independently with minimal supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks. Demonstrates flexibility in workflow & scheduling.

Leadership & Initiative:

Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments. Seeks out opportunities for development.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.