Bilingual Customer Service Representative I

Inframark LLC in; Jersey Village (TX); On-site; USD 32,000 - 40,000; Full time

Job summary

Inframark is seeking a Customer Service Representative I to handle and process incoming calls and customer requests, delivering accurate information and timely responses in a fast-paced environment. You will take orders, prepare paperwork, assist with billing, and coordinate with internal teams to resolve issues, while maintaining a courteous, professional demeanor and attention to detail.

Strong organizational skills, basic math, and proficiency with Microsoft Office are expected, along with

Qualifications

• High School Diploma or GED and 1 year related experience.
• Proficiency with Microsoft Office and basic office equipment.
• Ability to type 35 WPM and perform basic cash handling.
• Clear communication and customer service skills.

Responsibilities

• Handle and process incoming calls and customer requests.
• Take, prepare, track and expedite orders and inquiries by phone and in person.
• Fill out paperwork and generate reports as needed.
• Refer service failure complaints to designated departments for investigation.
• Input information on inspections and payments.
• Prepare basic correspondence with customers.
• Maintain a cash drawer and process cash payments.
• Follow company policies and SOPs.

Skills

Microsoft Office

Phone etiquette

Data entry

Cash handling

Education

High School Diploma or GED

1 year related experience

Tools

Billing software

Payment processing systems

Job description

JOB FUNCTION/ PURPOSE

The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers.

RESPONSIBILITIES

• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person.
• Fills out necessary paperwork associated with each transaction. Generates reports as needed.
• Refers service failure complaints to designated departments for investigation.
• Inputs information regarding inspections and payments.
• Prepares basic correspondence with customers.
• May be responsible for maintaining a cash drawer and processing cash payments.
• Other duties as assigned.

Education/Experience:

High School Diploma or GED and 1-year related experience.

Technical:

Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Other technical skills (specific to role and location): Basic map reading ability. Ability to read meters. Working knowledge of billing & payment processing.

Communication:

Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.

Problem Solving & Quality:

Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.

Managing For Results:

Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.

Leadership & Initiative:

Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.