Representative, Customer Service - Hybrid

Ultimate Staffing Services; Englewood (NJ); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Ultimate Staffing Services in Englewood, New Jersey is seeking a Representative, Customer Service on a hybrid schedule. You will handle customer inquiries related to sales, promotions, installations and communications, and ensure customer relations remain strong.

The role requires at least 2 years of experience and operates with defined procedures; office presence up to 3 times a year, within commutable distance.

Qualifications

• Requires 2+ years of customer service experience.
• Experience handling customer claims and complaints.
• Strong communication and interpersonal skills.

Responsibilities

• Provide customer services related to sales, promotions, installations and communications.
• Resolve claims and complaints in line with consumer laws.
• Develop organization-wide initiatives to inform and educate customers; develop improvement plans from surveys.
• Work within clearly defined procedures and guidelines.

Skills

Customer service

Sales support

Communications

Job description

Representative, Customer Service - Hybrid (JN -092026-431796) Englewood, New Jersey

Salary: USD32.13 - USD32.13 per hour

Pay Rate: $32.13/hr.

Start/End Dates: 9/14/2026 - 3/13/2028

Job Description

Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.

Hybrid schedule -required to work in the office up to 3 times a year, typically for a full week at a time.

Candidates need to be within commute distance to the site location.