Customer Service Specialist

CX Employees; Georgia; Hybrid; USD 21,000 - 25,000; Full time

Job summary

CX Employees is seeking a Customer Service Associate to support our clients in a hybrid work setting in Georgia. The role focuses on resolving customer issues, monitoring operating units to prevent claims, and improving service levels during shifts from 9am to 6pm.

The candidate will handle calls, manage the customer portal, generate routine reports, and collaborate with regional teams to minimize claims while delivering reliable, courteous service.

Qualifications

• Customer service oriented
• Attention to detail
• Excellent written and verbal communication
• Analytical skills and time management

Responsibilities

• Meets the needs of current customers and resolves issues to improve service.
• Responds to calls from customers and operating units; monitors service levels.
• Manages the National Customer Service Portal and related reports.
• Assists with potential claims by coordinating with operating units.
• Completes various reports related to assigned duties, including OS&Ds, RDLs, Claims, and Driver Manifests.
• Assists other regions in taking calls or with their portal when necessary.

Skills

Customer service

Communication

Multitasking

Phone handling

Job description

Job Description

$15-$18 /hr

Hybrid Position

9am-6pm

Purpose of the Position:

Resolves customer issues and proactively monitors operating units to help prevent claims and save costs.

Primary Job Duties:

Meets the needs of current customers and resolves any issues they have. Looks for opportunities to increase service and decrease claims. Answers the phones to receive calls from customers or operating units. Manages the National Customer Service Portal. Monitors service levels and trends for customers. Assists with possible claims by talking with operating units. Completes various reports related to assigned duties, including but not limited to OS&Ds, RDLs, Claims, and Driver Manifests.

Secondary Job Duties:

Assists other regions in taking calls or with their portal when necessary.

Impact on Other Positions, Products, & Services:

Minimizes claims with the potential to increase sales in new areas of business with the customer.

Personal Skills Required:

Customer service oriented, attention to detail, proactively minded, personable and approachable, excellent written and verbal communication, analytical skills, multitasking, time management and prioritization, highly developed organizational and people skills