Hybrid Competitive Services Specialist

PSEG.com; The Ironbound (NJ); Hybrid; USD 32,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

Family leave

Behavioral health programs

401(k) with company match

Life insurance

Tuition reimbursement

Paid time off

Job summary

Public Service Electric & Gas Co. is seeking a temporary hybrid Customer Service role in the Newark area. Responsibilities include handling customer inquiries related to competitive services, HVAC, warranties, and service options, with lead generation and sales support as needed.

The position emphasizes strong communication, problem solving, and knowledge of rates, billing, and program incentives. Onsite presence and effective collaboration with field teams are required.

Qualifications

• Must have a minimum of a high school education or GED.
• Must have the ability to handle routine and more complex customer contacts in a pleasant and courteous manner.
• Must be generally familiar with the territory served by the Company.
• Must be generally familiar with codes and rates and their applications and have a specific knowledge of the more commonly used rates.
• Must be generally familiar with calls related to billing, outages, emergencies, or other utility matters, to connect to the right department.
• Must have active listening skills and the ability to de-escalate/conflict resolution.

Responsibilities

• Competitive Services Call Handling: answer inbound calls related to competitive services and provide product details, pricing, service options and support lead generation, campaigns and sales as needed.
• Explain program eligibility, promotions, and available incentives. Schedule estimates, assessments, and site visits. Accept requests for work required for the proper maintenance of service, appliances, meters, etc., and explain Company procedures and, where possible, quote probable costs.
• Lead Generation & Sales Support by capturing and qualifying leads for field technicians and district teams.
• Document customer needs and service opportunities in customer systems and accurately document all customer interactions and outcomes.
• Answer customer inquiries by conducting outbound follow ups on open estimates or pending decisions, supporting marketing campaigns by managing campaign specific call volume.
• Track and record lead sources for reporting and performance analysis on Competitive Services.
• Interview customers concerning competitive services including but not limited to: Follow up orders by consulting with department responsible for completion of work to obtain or relay additional information.

Skills

Customer service

Communication

De-escalation

Problem solving

Education

High school diploma or GED

Tools

Computer skills

Job description

Public Service Electric & Gas Co. is seeking a temporary hybrid Customer Service role in the Newark area. Responsibilities include handling customer inquiries related to competitive services, HVAC, warranties, and service options, with lead generation and sales support as needed.

The position emphasizes strong communication, problem solving, and knowledge of rates, billing, and program incentives. Onsite presence and effective collaboration with field teams are required.