Representative, Customer Service

Zeiss Group in; Hebron (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a pioneering company in the optical industry as a Customer Service Representative! In this entry-level role, you'll be the primary contact for Eye Care Professionals, managing a high volume of calls and ensuring customer satisfaction. Your responsibilities will include order management, providing updates, and resolving customer inquiries. This full-time position offers a supportive environment with opportunities for growth and learning. With a strong emphasis on innovation and technology, this role is perfect for those eager to develop their skills in a dynamic setting.

Benefits

Medical, Vision, Dental

401k Matching

Employee Assistance Programs

Vacation and Sick Pay

Qualifications

• 3-5 years of proven customer service experience required.
• Basic keyboarding skills including 10-key typing.

Responsibilities

• Manage a high volume of incoming calls for order status and placement.
• Document customer feedback for management.

Skills

Customer Service

Communication Skills

Multi-tasking

Order Processing

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Email

Job description

Representative, Customer Service (Finance)

Job Description

How many companies can say they've been in business for over 177 years?!
Here at ZEISS, we are pioneers of science, handling the ever-changing environments of a fast-paced world with cutting-edge technologies and continuous advancements. We believe that innovation and technology are key to a sustainable future and solutions for global change. Our diverse portfolios span segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. With over 42,000 employees worldwide, including more than 4,000 in the US and Canada, we invite you to make a difference and join our team.

What’s the role?

Customer Service is the primary contact for our Eye Care Professionals within the Zeiss network of labs. The team acts as the main liaison between customers, sales, and lab operations, ensuring accurate information exchange to meet customer satisfaction.

Customer Service Representative, entry level

Handles a high volume of calls daily, taking orders and providing updates on order progress. The representative is the customer's brand ambassador, responsible for resolving basic product or service issues through clarification and escalation as needed.

Responsibilities include:

1. Managing a high volume of incoming calls for order status and order placement.
2. Performing manual order entry functions.
3. Providing accurate estimated shipping dates.
4. Following up on customer requests and issues promptly.
5. Documenting customer feedback for management.
6. Following safety standards and reporting concerns.

Qualifications:

• HSD / GED required
• 3-5 years proven customer service experience
• Experience with computers, email, and Microsoft Office Suite
• Basic keyboarding skills, including 10-key typing
• Previous optical experience (preferred)

Knowledge, Skills, & Abilities:

• Ability to multi-task, prioritize, and manage time effectively
• Effective navigation of multiple systems
• Understanding of order processing
• Strong communication skills
• High listening and comprehension skills
• Customer-oriented with adaptive communication skills
• Willingness to learn optical skills and knowledge

Working Environment:

The work environment is typical for this role; accommodations can be made for individuals with disabilities.

Benefits:

• Medical, Vision, Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay

Position Details:

This is a full-time position, with pay influenced by various factors. The role is eligible for performance bonuses and comprehensive benefits, including medical plans, retirement savings, and paid time off.

ZEISS is an equal opportunity employer.

Recruiting Team: Christina Choing