Customer Service Representative

The Hartford; Hartford (CT); Remote; USD 42,000 - 64,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Representative to join their remote team. This entry-level role offers a pathway for career growth within the organization, providing comprehensive training and support. You will engage with policyholders, addressing their inquiries and ensuring a seamless experience. With a focus on building relationships and enhancing the brand, you will play a vital role in delivering exceptional service. If you're looking for a dynamic environment that values your development and offers competitive compensation, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Paid Time Off

Tuition Reimbursement

Paid Volunteer Opportunities

Employee Recognition

Wellness Programs

Qualifications

• Experience in customer service or related fields is preferred.
• Ability to navigate multiple programs in a fast-paced environment.

Responsibilities

• Assist customers with insurance questions and policy changes.
• Promote digital self-service capabilities to enhance customer experience.

Skills

Customer Service

Problem-solving

Communication

Adaptability

Education

High School Diploma

Job description

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CRS/Billing Spec I - OK10LN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

As a Customer Service Representative, your primary role is to provide support and an effortless experience to policyholders. You will work with customers regarding insurance questions, policy changes, and billing needs.

This is an entry-level position in our contact center and provides excellent career pathways into our organization, including additional skill-building opportunities. With a detailed roadmap for learning and managers trained to coach and guide your career development, you will be equipped with the right tools to build a long-lasting and evolving professional career.

This role will have a 100% remote work arrangement.

Start Date: July 14, 2025.

Base Salary is $23 per hour with opportunities for growth.

Training Hours

Monday-Friday 10:30 AM - 7:00 PM EST (First 8 weeks mandatory attendance).

Post Training Hours

Monday-Friday 10:30 AM - 7:00 PM EST. Working every other Saturday with Wednesday as a compensatory day.

Responsibilities

• Promote digital self-service capabilities.
• Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touchpoint as an opportunity to build value and The Hartford brand.
• Assist customers over the phone.
• Learn insurance products and processes during training.
• Commit to the training and work schedule.
• Maintain a dedicated workspace free from distractions during work and training hours.

Qualifications

• Background in customer service, call center, insurance, retail, restaurant, or related fields.
• Ability to work in a fast-paced, complex environment while navigating multiple programs.
• Problem-solving and critical thinking skills with strong attention to detail.
• Excellent communication skills with empathy for customers and colleagues.
• Adaptability.
• High School Diploma or equivalent required.
• Spanish bilingual skills are a plus.
• Internet requirements: high-speed broadband, hardwired connection, minimum speeds of 10Mbps upload and 100Mbps download. Visit http://www.speedtest.net to verify your internet speed.

Benefits

Medical, Dental, Life, and Disability Insurance - effective from day one!

25 days paid time off in your first full year.

Tuition reimbursement, paid volunteer opportunities, employee recognition, wellness programs, and more.

Compensation

The listed annualized base pay range is based on market analysis. Actual pay may vary based on performance, skills, and competencies. The base pay is part of The Hartford’s total compensation, which may include bonuses, incentives, and recognition. The range is $42,560 - $63,840 annually.

We are an Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age.