Remote Customer Service Representative

Freddie Mac; Park City (IL); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm in the health insurance sector is seeking dedicated individuals for a remote customer service role. This position offers a competitive hourly wage, performance incentives, and opportunities for career advancement. You'll be part of a collaborative team, responsible for managing customer accounts and providing technical support. With paid training and a focus on personal development, this role is ideal for those looking to grow in a supportive environment. If you have strong computer skills and a passion for helping others, this is the perfect opportunity for you.

Benefits

401K Match

Paid Time Off (PTO)

Paid Training

Performance Incentives

Qualifications

• Must be 18 years or older and complete a background check.
• Dedicated workspace with a personal device and internet connection.

Responsibilities

• Handle inbound and outbound calls, providing exceptional customer service.
• Manage customer accounts and conduct application data entry.

Skills

Customer Service

Technical Support

Computer Skills

Bilingual (Spanish)

Education

High School Diploma

Tools

CRM Systems

Job description

Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Salary up to $16.50/hr, plus performance incentives
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your home
- Paid training provided for new hires
- Collaborative and supportive team environment
- Benefits include 401K match and paid time off (PTO)

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls, delivering exceptional customer service
- Manage customer accounts and provide technical support as needed
- Conduct application data entry and respond to online chat inquiries
- Follow defined procedures and policies while interpreting customer needs
- Engage in extensive self-study and training, with performance assessed through required exams

What is Required (Qualifications):
- Must be 18 years of age or older
- Complete a background check and drug test within 3 days of hire
- Dedicated, private, and secure workspace with a personal device that has a functioning camera
- Minimum internet speed of 35 mb/s with a hard-wired Ethernet connection
- Moderate to advanced computer skills and a high level of comfort learning new technology

How to Stand Out (Preferred Qualifications):
- Previous experience in customer support or technical support roles
- Familiarity with Group and/or Individual health insurance or the Affordable Care Act
- Previous experience in a call center environment
- Experience with CRM systems and practices
- Spanish bilingual skills are a plus

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