Customer Service Representative - Remote

Lensa; Columbus (OH); Remote; USD 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht einen engagierten Customer Service Representative, der in einem dynamischen Umfeld arbeitet. In dieser spannenden Rolle sind Sie dafür verantwortlich, Anfragen von Mitgliedern und Anbietern zu bearbeiten und einen hervorragenden Kundenservice zu bieten. Sie werden die Möglichkeit haben, Ihre Kommunikationsfähigkeiten zu nutzen, um Kunden über Programme und Dienstleistungen aufzuklären. Das Unternehmen bietet eine umfassende virtuelle Gesundheitsplattform und fördert eine inklusive Arbeitsumgebung. Wenn Sie leidenschaftlich daran interessiert sind, anderen zu helfen und in einem schnelllebigen Team zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erforderlich: High School Diploma und Kundenserviceerfahrung.
• Ausgezeichnete Kommunikationsfähigkeiten und Multitasking-Fähigkeiten sind wichtig.

Responsibilities

• Bearbeitung eingehender Anrufe von Mitgliedern und Anbietern.
• Entwicklung von Lösungen und Aufrechterhaltung der Kundenzufriedenheit.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Microsoft Word

Microsoft Outlook

Datenverarbeitung

Education

High School Diploma

Tools

Computerisierte Systeme

Job description

Customer Service Representative - Remote

Lensa, a leading career site, is seeking a Customer Service Representative for our client, Sharecare, a digital health company. Apply today!

About Sharecare

Sharecare helps people manage their health through a comprehensive virtual health platform. We aim to make high-quality care accessible and affordable, supporting individuals in their health journeys. Learn more at sharecare.com.

Job Summary

The Customer Service Representative (CSR) handles inbound calls from members and providers, inputs data, and delivers excellent customer service with professionalism. The role involves managing inquiries via phone and email, recording communications accurately, and using a computerized system for tracking and troubleshooting. CSRs may also assess needs, explain programs, and promote services.

Position Details

• This is a remote position, open nationwide within the United States.

Essential Job Functions

• Identify, evaluate, and prioritize caller needs and concerns.
• Develop resolution plans and respond efficiently.
• Maintain customer satisfaction and collaborate with other teams as needed.
• Analyze problems and determine solutions following standard protocols.
• Educate callers on program benefits proactively.
• Meet or exceed call center metrics, attendance, and quality standards.
• Use computer tools to accurately process and document information.
• Build rapport with callers and adjust communication styles appropriately.
• Provide accurate information about Sharecare's programs and services.
• Escalate issues internally and follow up on escalated cases.

Qualifications

• High School Diploma required.
• Prior customer service experience preferred.
• Excellent communication skills.
• Ability to multi-task effectively.
• Basic knowledge of Microsoft Word & Outlook.
• Proficiency in keyboarding and internet navigation.
• Ability to work well in a team and thrive in a fast-paced, changing environment.

Additional Information

Sharecare and its subsidiaries are Equal Opportunity Employers. We consider all qualified applicants without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, or other protected categories.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: IT Services and IT Consulting