Customer Service Representative - Water Quality

Fortune Brands Innovations, Inc.; Deerfield (IL); Remote; USD 41,000 - 59,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance customer experiences with home water filtration systems. This remote role emphasizes exceptional service, technical support, and effective communication. You'll navigate challenges with empathy and professionalism while leveraging digital tools to assist customers. Join a high-performing, inclusive team that values diverse perspectives and empowers you to make a real impact. If you're tech-savvy and passionate about customer satisfaction, this opportunity is perfect for you.

Benefits

Comprehensive benefits

Supportive work environment

Performance bonuses

Qualifications

• At least 2 years in a fast-paced contact center or customer service environment.
• Minimum 6 months experience in technical product support.

Responsibilities

• Create positive interactions that foster loyalty and referrals.
• Respond to calls and emails to diagnose issues and provide solutions.

Skills

Customer Focus

Tech Savvy

Communication

Problem Solving

Time Management

Adaptability

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

Outlook

Word

Teams

ERP systems (SAP or Oracle)

Job description

Customer Service Representative - Water Quality

• Full-time
• Department: Consumer Services

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer, and more beautiful homes and improving lives. Our purpose is to elevate every life by transforming spaces into havens. We believe our work and brands positively impact our business, shareholders, people, and the planet. Joining Fortune Brands means becoming part of a high-performing, inclusive, and diverse team that empowers authentic self-expression and values different perspectives. Explore life at Fortune Brands here.

We are seeking a dedicated and tech-savvy Customer Service Representative to support customers with our home water filtration systems. This remote role involves providing exceptional service by resolving technical and warranty inquiries, troubleshooting issues, and guiding customers through installation and maintenance, creating a positive brand experience.

This is a remote role. Hours will be from 8am ET to 7pm ET.

Key Responsibilities:

1. Deliver an Exceptional Customer Experience: Create positive interactions that foster loyalty and referrals.
2. Provide Product & Technical Support: Respond to calls and emails to diagnose issues, provide solutions, and assist with installations and repairs.
3. Leverage Digital Tools: Use internal systems to guide customers regarding product selection, warranty, and service kits.
4. Handle Challenging Situations: Navigate difficult conversations with empathy and professionalism.
5. Stay Composed Under Pressure: Maintain professionalism with multiple priorities.
6. Meet Performance Metrics: Achieve targets for service quality, responsiveness, and efficiency.
7. Document Interactions: Record detailed customer interactions and troubleshooting steps as per protocols.
8. Be a Team Player: Support team initiatives and adapt to shifting priorities.

Qualifications:

Minimum Requirements:

• High school diploma or equivalent
• At least 2 years in a fast-paced contact center or customer service environment
• Minimum 6 months experience in technical product support
• Excellent communication skills
• Strong computer proficiency (Outlook, Word, Teams)
• Ability to work effectively remotely
• Collaborative and solutions-focused attitude

Preferred Qualifications:

• Associate’s or Bachelor’s degree
• Experience with ERP systems like SAP or Oracle
• Background in technical support roles

Core Competencies:

• Customer Focus
• Tech Savvy
• Emotional Intelligence
• Problem Solving
• Time Management
• Adaptability
• Communication
• Team Collaboration

Fortune Brands offers fair pay, comprehensive benefits, and a supportive work environment. The salary range is estimated between $41,000 and $58,300 USD, with potential bonuses or incentives based on performance and other factors.

We are committed to diversity, equity, and inclusion, and provide reasonable accommodations for applicants with disabilities. For assistance, contact us at [emailprotected]. Please note that our official job postings are only on our careers page at www.fbin.com/careers.