Representative - Admissions Services

HonorHealth; Tempe (AZ); On-site; USD 36,000 - 46,000; Full time

Job summary

HonorHealth in Tempe, AZ, is hiring for the Representative - Admissions Services to register patients, collect information and deposits, scan documents, and maintain accurate ADT records. This role supports HIPAA standards and ensures a smooth patient experience during night shifts.

Ideal candidates have 6 months of medical office or hospital registration experience and a preferred 1 year in a medical office or hospital setting. Position requires strong attention to detail and teamwork.

Qualifications

• High School Diploma or GED required.
• 6 months medical office or hospital registration experience required.
• 1 year experience at a medical office or hospital/nursing facility preferred.

Responsibilities

• Admits patients by collecting data, deposits, and signatures.
• Registers patients and updates ADT systems.
• Verifies insurance coverage and obtains prior authorizations.
• Processes payments and balances due at admission or discharge.
• Maintains HIPAA compliance and patient confidentiality.
• Collaborates with care team to ensure patient satisfaction and reimbursement.

Skills

Customer service

HIPAA compliance

Registration/admitting

Education

High School Diploma or GED

Tools

ADT systems

Electronic Medical Records

Job description

## Representative - Admissions ServicesApply: In-Person: Tempe Medical Center - 1500 S Mill Ave Tempe, AZ 85281: Full time: Posted Today: JR12419**Primary City/State:**Tempe Medical Center - 1500 S Mill Ave Tempe, AZ 85281**Category:**Patient Services**Shift:**Night**Department:**Registration AdmittingWednesday 12:00am-6:00 am, Thursday through Saturday 6:00pm-6:00 am**Great care starts with great people. (Like you.)**At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.**Responsibilities:**JOB SUMMARY Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume. ESSENTIAL FUNCTIONS* Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards. Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.* Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.* Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.* Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.* Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures. Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s). Initiates notifications to insurances as required. Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts.* Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients.* Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Helps with department training when needed.EDUCATION* High School Diploma or GED **Required** EXPERIENCE* 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. **Required*** 1 year experience at a medical office or other hospital/ nursing home facility. Preferred LICENSE AND CERTIFICATIONS