Representative - Admissions Services

HonorHealth; Phoenix (AZ); On-site; USD 22,730 - 32,373; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking a dedicated Patient Registration Clerk to efficiently admit clients and manage patient registrations. The role includes greeting patients, collecting necessary information, and ensuring compliance with healthcare regulations. Applicants should have a High School Diploma and relevant experience in medical office environments.

The position offers a flat rate of $20 per hour with additional differentials for evening and night shifts. HonorHealth values diversity and is an equal opportunity employer.

Qualifications

• 1 year experience at a medical office or other hospital/nursing home facility.
• 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience.

Responsibilities

• Admits clients and collects necessary information and documentation.
• Greets patients and addresses their questions and concerns in a professional manner.
• Processes pre-registered accounts and obtains required signatures.
• Scans documents into electronic records and verifies insurance eligibility.
• Collaborates with healthcare teams to ensure patient satisfaction.

Skills

Patient registration

Customer service

Insurance verification

HIPAA compliance

Education

High School Diploma or GED

Job description

Primary City/State: John C Lincoln - 250 E Dunlap Ave Phoenix, AZ 85020

Category: Patient Services

Shift: Day

Department: Registration Admitting

Job Summary

Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during periods of high volume.

Essential Functions

• Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards. Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.
• Processes pre‑registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance with revenue cycle criteria.
• Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.
• Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurance cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.
• Responsible for adhering to all third‑party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures. Obtains prior authorization to avoid non‑compliance, denials and/or penalties to the patient, hospital and physician(s). Initiates notifications to insurances as required. Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts.
• Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co‑payment, deductible, and co‑insurance responsibilities and pre‑payments for uninsured or underinsured patients.
• Collaborates within the multidisciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Helps with department training when needed.

Education

• High School Diploma or GED - Required

Experience

• 1 year experience at a medical office or other hospital/nursing home facility - Preferred
• 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience - Required

Licenses and Certifications

(None specified)

Compensation and Pay

Flat rate of $20 per hour.

• Weekend differential: $0.90 per hour (Friday 11pm – Sunday 11:30pm). Must work at least 4 hours within that time frame to be eligible.
• Evening differential: $2.50 per hour (3pm–11pm). Must work at least 4 hours within that time frame to be eligible.
• Night differential: $3.75 per hour (11pm–7am). Must work at least 4 hours within that time frame to be eligible.

Per Diem / On Call Requirements

Schedule varies; hours and days may change based on department needs with call‑outs, PTO requests, etc. PRN staff are required to pick up 2 shifts per pay period (every 2 weeks) with each shift being a minimum of 8 hours in length.

Additional Requirements

• Mandatory ID.me profile: must provide full SSN and photo identification for clearance with AZ Medicaid website.
• Three weeks of mandatory training prior to start: Week 1 – systems training (8am–5pm, Monday–Friday); Weeks 2 and 3 – on‑floor training (flexible, dependent on preceptor schedule).
• Position may float to other campuses within Northern Admitting (Deer Valley, John C. Lincoln, and Sonoran Crossing).

EEO Statement

HonorHealth is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, protected veteran status or any other legally protected status.