Representative - Admissions Services

70 HonorHealth Support Services; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

HonorHealth in the Phoenix area is seeking an Admissions Clerk to support patient registrations and hospital admissions. You will collect demographic, insurance, and payment information, verify details, and ensure HIPAA compliance and accurate data entry.

In this role you will greet patients, guide them through forms, scan documents, and coordinate with the financial team to collect balances due at admission or discharge.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of medical office or hospital registration experience.
• Excellent communication and customer service skills.

Responsibilities

• Greet patients and the public while providing information and ensuring HIPAA compliance.
• Register patients by collecting demographic, insurance, and payment information and updating ADT systems.
• Obtain signatures and required authorizations; verify insurance eligibility and coverage; collect payments as needed.

Skills

Customer service

HIPAA compliance

Communication

Data entry

Education

High School Diploma or GED

Tools

ADT registration systems

Job description

Primary City/State: Various Locations – Phoenix, AZ

Category: Patient Services Shift: Night Department: Network MG Reg/Sched Float Pool 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required 1 year experience at a medical office or other hospital/ nursing home facility. Preferred Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume.

ESSENTIAL FUNCTIONS

Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards. Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner. Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria. Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies. Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork. Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures. Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s). Initiates notifications to insurances as required. Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts. Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients. Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Helps with department training when needed.

EDUCATION

High School Diploma or GED Required

EXPERIENCE

6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required 1 year experience at a medical office or other hospital/ nursing home facility. Preferred

LICENSE AND CERTIFICATIONS

We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through:

• Nine acute-care hospitals
• Over 200 primary, specialty and urgent care centers
• More than 17,000 team members and 4,000 medical staff

Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career.

IMPORTANT

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