Representative I - Revenue Cycle Customer Service

HonorHealth; Phoenix (AZ); Hybrid; USD 42,000 - 54,000; Full time

Job summary

HonorHealth seeks a Representative I - Revenue Cycle Customer Service to serve as a primary contact for patients regarding self-pay accounts. The role supports billing and collections, greets callers, reviews accounts for insurance updates, and assists with financial aid information.

Hybrid position at Deer Valley location in Phoenix, AZ. Requires 1 year of healthcare collections or customer service and basic medical terminology knowledge. Epic experience preferred.

Qualifications

• 1 year Healthcare Collections or Customer Service.
• 1 year Medical Terminology.
• 1 year Medical Insurance Adjudication/Benefit (Preferred)
• High School Diploma or GED required.

Responsibilities

• Receives, handles and routes revenue cycle phone calls or digital communications.
• Reviews patient’s accounts for insurance updates, rebills or further insurance/coding review in all service areas.
• Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance.
• Provide follow up communication to patients regarding status on accounts needing further review.
• Performs clerical duties including scanning, mailing, updating registration, release of information, balancing according to established policies.
• Maintains effective communication with internal and external customers.
• Participates as a team member in all aspects of department functions.

Skills

Healthcare Collections

Customer Service

Medical Terminology

Insurance knowledge

Education

High School Diploma or GED

Tools

Epic

Job description

Representative I - Revenue Cycle Customer Service# HonorHealth careers## Representative I - Revenue Cycle Customer ServiceApply: Hybrid: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027: Full time: Posted Today: JR11816**Primary City/State:**Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027**Category:**Billing and Revenue Cycle**Shift:**Day**Department:**Patient Collections-Self PayFull time, days, 50-60 WPM preferred, Epic experience preferred**Great care starts with great people. (Like you.)**At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.**Responsibilities:**JOB SUMMARY Serves as a customer service contact for patients and visitors related to patient liability accounts. Responsible for review, updates and collection of self-pay accounts. Greets callers on the phone or digital communication. Reviews all accounts to provide communication to patients on balances due. Provides and expedites clerical and secretarial support for the department as directed. Provides information for financial assistance. The staff member demonstrates sensitivity to the needs, care and concerns of patients and their families. The staff member adheres to the network values, policies and department operating policies in the course of completing job duties. Pro-actively identifies and provides for the customer's needs using appropriate quality service standards identified in the network mission, vision and values. Employee has an understanding of insurance benefits and adjudication and terminology. ESSENTIAL FUNCTIONS* Receives, handles and routes revenue cycle phone calls or digital communications. Reviews patient’s accounts for insurance updates, rebills or further insurance/coding review in all service areas. Responsible for collection of patient liability, set up/monitor payment plans, detailed documentation on accounts and/or explain/offer financial assistance. Provide follow up communication to patients regarding status on accounts needing further review.* Performs a variety of clerical duties, including, but not limited to scanning, mailing, updating registration, release of information, balancing according to established polices. Responsible for communication of problem situations or changes in department flow. Performs other related duties as assigned or requested.* Maintains effective communication with internal and external customers. Participates as a team member in all aspects of department functions. Assists in keeping communications clear between patients, family, leadership and other team members.EDUCATION* High School Diploma or GED **Required**EXPERIENCE* 1 year Healthcare Collections or Customer Service **Required*** 1 year Medical Terminology **Preferred** and* 1 year Medical Insurance Adjudication/Benefit **Preferred**LICENSES AND CERTIFICATIONS