Representative - Admission Services

HonorHealth; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth is seeking a Registration Admitting professional in Scottsdale to admit patients, collect demographics and insurance details, and update ADT systems. You will greet patients, verify information, obtain signatures, and ensure accurate identification and HIPAA compliance, contributing to smooth patient flow.

Ideal candidates have at least 6 months in medical office or hospital registration, with 1 year preferred, and a High School Diploma or GED.

Qualifications

• High School Diploma or GED required.
• 6 months medical office, hospital registration/business/medical insurance office/customer service experience required.
• 1 year experience at a medical office or other hospital/nursing home facility preferred.

Responsibilities

• Admits patients to the hospital, collects information and deposits, completes forms and signatures, scans IDs and documents, updates ADT systems.
• Greets patients, provides info, ensures HIPAA compliance, supports a positive patient experience.
• Obtains signatures on documents, prepares paperwork, and ensures accurate patient identification.
• Scans documents into EMR/financial records and maintains proper charting and records.

Skills

Customer service

HIPAA compliance

Registration

Multitasking

Education

High School Diploma or GED

Job description

Primary City/State: Shea Medical Center - 9003 E Shea Blvd Scottsdale, AZ 85260

Category: Patient Services

Shift: Day

Department: Registration Admitting

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY

Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume.

ESSENTIAL FUNCTIONS

• Greets patients and the public, providing necessary info in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards. Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.
  Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.
• Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.
  Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.
• Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures. Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s). Initiates notifications to insurances as required. Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts.
• Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients.
• Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Helps with department training when needed.

EDUCATION

• High School Diploma or GED Required

EXPERIENCE

• 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience. Required
• 1 year experience at a medical office or other hospital/ nursing home facility. Preferred

LICENSE AND CERTIFICATIONS

We're all in for your career.