Representative - Admissions Services

HonorHealth Deer Valley Medical Center; Scottsdale (AZ); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

HonorHealth Deer Valley Medical Center is seeking a Registration/Admitting professional to greet patients, collect demographics and insurance information, and ensure accurate admissions in a fast-paced environment.

You will scan documents, verify eligibility, obtain signatures, and support HIPAA compliance while delivering courteous, patient-centered service. High school diploma required; prior registration experience preferred.

Qualifikationen

• Must have strong customer service skills and empathy while handling patient questions and concerns.
• Knowledge of HIPAA regulations and confidentiality standards is required.
• Experience with patient registration processes, including demographics, insurance, and financial information, is preferred.

Aufgaben

• Admits patients to the hospital and collects demographics, insurance, and financial information.
• Scans and stores documents into the electronic medical/financial record system.
• Verifies insurance eligibility and obtains prior authorization as needed to avoid denials.
• Obtains required signatures on medical, financial and compliance documents.
• Greets patients and the public, providing information and supporting a positive patient experience.
• Collaborates with the care team to ensure smooth patient throughput and accurate admissions.

Kenntnisse

Customer service

HIPAA compliance

Registration

Ausbildung

High School Diploma or GED

Tools

ADT systems

Jobbeschreibung

Primary City/State:
Thompson Peak Medical Center - 7400 E Thompson Peak Pkwy Scottsdale, AZ 85255
Category:
Patient Services
Shift:
Day
Department:
Registration AdmittingOn Call / PRN Registration ER - Thompson Peak

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

Admits clients to the hospital, which includes collecting information and deposits, completing forms and obtaining signatures, scanning ID cards/documents, and updating ADT systems. Ensures all patients are efficiently and accurately registered and prioritizes patients during period of high volume.

Essential Functions

• Greets patients and the public, providing necessary information in a courteous and professional manner while supporting HIPAA regulations and HonorHealth confidentiality standards. Ensures a positive patient experience by addressing patient questions and concerns in an empathetic and professional manner.
• Processes pre-registered accounts, completes registration and admissions information by obtaining patient demographic, insurance, financial and medical information in accordance to revenue cycle criteria.
• Obtains required signatures on all medical, financial and compliance documents. Prepares supportive paperwork, including patient identification band to assure accurate patient identification in accordance with Red Rule Policies.
• Scans all appropriate documents into the electronic medical and financial record, including patient identification, insurances cards, patient advanced directives, Conditions of Admissions, Financial Agreements, physician orders/scripts and any other pertinent paperwork.
• Responsible for adhering to all third party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Verifies insurance eligibility and coverage and executes appropriate insurance notification procedures. Obtains prior authorization in order to avoid non-compliance, denials and/or penalties to the patient, hospital and physician(s). Initiates notifications to insurances as required. Checks for medical necessity and follows appropriate procedures depending on results. Keeps supervisor and/or lead informed of all unique situations and problem accounts.
• Requests and accepts payments for balances due on accounts upon admission or at the time of discharge, including patient co-payment, deductible, and co-insurance responsibilities and pre-payments for uninsured or underinsured patients.
• Collaborates within the multi-disciplinary health care team to facilitate and ensure patient satisfaction and maximization of reimbursement. Helps with department training when needed.

Education

• High School Diploma or GED - Required

Experience

• 1 year experience at a medical office or other hospital/ nursing home facility - Preferred
• 6 months medical office, hospital registration/business/banking/medical insurance office/customer service experience - Required

We're all in for your career.