Supervisor - ER Registration Supervisor

HonorHealth; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

HonorHealth in Phoenix, AZ is seeking a Supervisor for Registration Admitting to lead daily operations in a fast-paced hospital setting. You will oversee staffing, performance, and ensure accurate workflows while coaching staff and coordinating with physician offices and hospital referral coordinators.

Requires 2 years in customer service in medical front office, 1 year in a supervisory role, and an Associates degree in Patient Access or equivalent. Bachelors preferred.

Qualifications

• Associates degree in Patient Access or equivalent required.
• 2 years customer service in medical practice/front office.
• 1 year supervisory or leadership experience.
• 4 years healthcare operations supervisory experience preferred.

Responsibilities

• Supervises daily department operations and directs work teams for accuracy and efficiency.
• Manages staffing levels and timekeeping; supports training and performance development.
• Maintains high levels of patient service and coordinates with physician offices and hospital referral coordinators.
• Ensures compliance with policies, regulatory requirements, and collects and analyzes production and quality data.

Skills

Customer service

Supervisory

Staff training

Front desk experience

HIPAA knowledge

Education

Associates degree in Patient Access

Bachelors preferred

Job description

Primary City/State: John C Lincoln - 250 E Dunlap Ave Phoenix, AZ 85020

Category: Clinical Operations

Shift: Day

Department: Registration Admitting

Monday -Friday 730a-1600 with mandatory weekend shifts twice a month

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY

The Supervisor - Registration Admitting is responsible for the supervision of the daily operations specific to their department (s). The supervisor oversees and directs work team's production and performance to ensure proper utilization and effectiveness of assigned staff. They are responsible for defining and delegating team member responsibilities to the appropriate staff in order to ensure a smooth, accurate workflow. This position ensures appropriate daily staffing levels for all positions, may maintain and monitor staff timekeeping, job performance in terms of accuracy and quality. This position will ensure staff compliance with department and network policies and procedures. May establish and conduct employee training in collaboration with the business need of the department and support leadership in daily operations.

ESSENTIAL FUNCTIONS

• Supervises and monitors daily staff performance, staffing levels, and maintains accurate records. Assist in hiring, training, evaluating and personnel development, including corrective action when necessary. Assist in department processes and improvements. May lead huddles and or staff meetings to ensure an open line of communication with staff and leadership.


• Completes all daily, weekly and monthly reports and assigned work queues as required. Ensures new processes are rolled out timely and performs periodic quality reviews to ensure compliance (analyzes, tracks and audits production).


• Ensures that the highest level of customer service is extended with internal and external customers. Works collaboratively with other departments. Fosters communication with physician's office and hospital referral coordinators. Visit provider offices and hospitals as needed to facilitate scheduling accuracy.


• May plan, schedule, and implement training and education of employees to achieve performance standards and expectations. Mentors and develops staff on an individual basis.


• May act as a financial steward and works with Patient Financial Services to ensure adequate knowledge for interpretation of patient billing questions. Maintains knowledge of current federal regulations regarding admission and registration procedures and ensures adherence to those guidelines. Informs staff of point of services collection goals monthly; monitors to ensure that collections goals are met; reviews collection results and missed opportunities with staff in their monthly one on ones. Balances and documents point of service collections as required.


• Stays current with knowledge for HIPAA, Federal regulations, state regulations and hospital policy regarding admission and registration procedures and reimbursement criteria. May attend departmental meetings and payer in-services in order to enhance communications within departments.


• Performs other duties as assigned.

EDUCATION

• Associates Business College certification or equivalent experience in Patient Access Required


• Bachelors Preferred

EXPERIENCE

• 2 years customer service experience or front office experience in medical practice/medical billing/registration/financial setting, including one (1) year in a supervisory or leadership role Required


• 4 years financial operations/healthcare related supervisor experience/healthcare patient financial services. Preferred

LICENSE AND CERTIFICATIONS

• Business College Certification Preferred

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