Registration Scheduler Thompson Peak Primary Care

HonorHealth; Scottsdale (AZ); On-site; USD 35,000 - 42,000; Full time

Job summary

HonorHealth's Thompson Peak Primary Care clinic in Scottsdale is seeking a Medical Office Clerk to serve as the first point of contact for customers and to handle clerical and patient support duties.

Responsibilities include greeting patients, scheduling and registration, collecting payments, processing authorizations, maintaining charts, and coordinating with physicians' offices while ensuring HIPAA compliance. High school diploma required; 1–2 years healthcare experience preferred.

Qualifications

• High School Diploma or GED required.
• 1 year in healthcare related field and knowledge of medical terminology or scheduling/registration experience preferred.
• 2 years in healthcare related experience including scheduling/registration or related experience preferred.

Responsibilities

• Greets customers and handles calls; directs information to staff.
• Schedules procedures and tracks no-shows; communicates with physicians as needed.
• Registers patients, collects signatures, medical authorization and financial responsibility.
• Obtains insurance authorizations and collects co-pays; processes daily deposits/billing as applicable.
• Maintains patient charts and communicates with medical records and billing.
• Maintains office supplies and performs other duties as assigned.

Skills

Customer service

Clerical skills

Data entry

Communication

Education

High School Diploma or GED

Tools

PACS system

Job description

Primary City/State

Medical Office Building - 20745 N Scottsdale Rd Scottsdale, AZ 85255

Primary City/State

Medical Office Building - 20745 N Scottsdale Rd Scottsdale, AZ 85255

Category

Patient Services

Shift

Day

Department

Primary Care-Thompson Peak

• The Thompson Peak Primary Care clinic is located at 20745 N. Scottsdale, Rd, Scottsdale, AZ 85255
• The hours are variable Monday - Friday from 7:00 am - 5:30 pm

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well‑being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY Acts as first point of contact to all customers. Organizes and facilitates clerical administrative duties of department. Performs a variety of cross‑functional clerical and patient support duties to include telephone, registration, scheduling clerical administrative duties and/or data entry duties as they relate to department. Responsible for patient chart maintenance and communication with physicians' offices as needed and requested. Duties listed below may vary depending on departmental needs or in some department areas may not be applicable at all.

Essential Functions

• Contacts/greets and communicates with customers. Responsible for answering telephone calls, retrieving and responding to voice mail messages. Directs all information to appropriate individual. Orients patients to the department with directions and instructions.
• May also be performing the following imaging support duties: Receives and transfers incoming calls. Generates reports and retrieves images from the PACS system. Assists in maintaining efficient patient workflow. Maintains all records and ensure dissemination of such files to designated/requesting parties. Ensures patients are appropriately prepared for their exam. Transports patients when necessary, will assist Supervisor, Radiologist and/or Technologists within scope of position as directed.
• Scheduling: Performs a variety of scheduling for procedures. Is not limited to: scheduling patients for initial and follow‑up appointments. Tracks no‑shows, documents in appropriate system and communicates with physician, if applicable. Provides schedule in directed format to staff as needed.
• Registration: Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creates and/or chooses appropriate electronic record, gathers signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility. Completes daily data entry and scanning of patient registration information.
• Obtains authorization from insurance companies as applicable. Collects co‑pays and payments required for procedures. Completes and submits daily deposits and or billing as applicable.
• In accordance with HIPPA, completes patient chart process and maintains with appropriate information. Communicates with applicable insurance carriers and hospital billing for authorization updates. Ensure that appropriate chart information is forwarded to medical records as applicable.
• Complete patient chart process and maintains with appropriate information. Communicates with Workman’s Compensation and hospital billing for authorization updates and billing. Ensure that appropriate chart information is forwarded to medical records as applicable.
• Views email on a daily basis and provides supervisor with appropriate information and memorandums.
• Maintain inventory of office supplies/forms and places orders as required.
• Performs other duties as assigned.

Education

• High School Diploma or GED Required

Experience

• 1 year, in healthcare related field and knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting. Preferred
• 2 years, in healthcare related experience, including scheduling and registration experience, or Patient Access, Outpatient Medical Imaging, Medical scheduling or closely related experience. Preferred

LICENSE AND CERTIFICATIONS

• Fingerprint Clearance Card (FPC) - Certificate, Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required
• Basic Cardiac Life Support (BCLS) - Certification, Preferred

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