Pre-Services Lead

HonorHealth; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

HonorHealth in Deer Valley, Phoenix area, seeks a working lead in Pre-Registration to support staff with scheduling, pre-registration tasks, and insurance verification. You will be a subject matter expert on current systems and payer requirements, helping ensure accurate deposits and eligibility checks.

Responsibilities include supervising Pre-Services staff, providing performance feedback, maintaining policies, and participating in process improvements to strengthen patient access workflow.

Qualifications

• Requires 2 years registration/financial counseling/patient accounts experience with emphasis on customer service.
• 3 years healthcare scheduling or hospital registration experience or patient financial counseling or Medical Assistant experience preferred.
• 3 years minimum experience preferred.

Responsibilities

• Serves as a resource for appointment scheduling, registration and insurance verification.
• Supervises Pre-Services staff and provides performance feedback.
• Maintains departmental and network policies, procedures and guidelines for optimal task execution.
• Performs pre-registrations, scheduling, pricing, and other system tasks to remain proficient in all applicable systems.
• Attends payer in-services and assists in leading departmental meetings to improve communications and payer requirements.

Skills

Customer service

Supervision

Education

High School Diploma or GED

Certificate in related healthcare field

Job description

Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027

Category: Billing and Revenue Cycle

Shift: Day

Department: Pre-Registration

Monday-Friday 7:00am -5:00pm

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Performs as a working lead and support for the staff. Assists staff in scheduling, pre-registration, deposit calculations, self-pay pricing and insurance verification. Serves as subject matter expert with current systems and processes within the department and interdepartmentally; with insurance benefits and authorization requirements; with self-pay and charity accounts.

ESSENTIAL FUNCTIONS

• Serves as a resource for fellow employees and outside departments in regards to appointment scheduling, registration and insurance verification matters. Provides coordination and information to all disciplines and departments to ensure efficient and effective hospital department workflow.
• Assists in supervision of all Pre-Services staff. Provides feedback to Supervisor on staff performance for evaluation purposes. Participates in monthly one-on-one meetings with staff to provide productivity measurements and feedback.
• Maintains all departmental and network policies, procedures and guidelines to ensure optimal execution of departmental tasks and achievement of goals. Assists in the development of new procedures and processes. Develops new policies and procedures as required. Participates in process improvement activities and implements process changes as directed by Supervisor. Supports Supervisor in other activities, as needed.
• Performs pre- registrations, scheduling, pricing, and other system required tasks to remain knowledgeable and proficient in all applicable systems. Performs at a super user level in systems.
• Serves as subject matter expert for HIPAA, Federal regulations, state regulations, health system policies, departmental policies and reimbursement criteria. Attends/assists in leading departmental meetings and huddles in order to enhance communications within and between departments. Attends payer in-services as assigned in order to remain current on payer requirements. Performs downtime duties as necessary.

EDUCATION

• High School Diploma or GED Required
• Other / Certificate in related healthcare field. Preferred

EXPERIENCE

• 2 years registration/financial counseling/patient account collections or equivalent with an emphasis on customer service Required
• 3 years healthcare scheduling or hospital registration experience or patient financial counseling or Medical Assistant experience Preferred
• 3 years minimium experience required Preferred

We're all in for your career.