Representante de Atención al Huésped

NY HOTEL MANAGEMENT; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Employee discounts

Flexible schedule

Career Advancement Opportunities

Competitive Compensation

Job summary

NY HOTEL MANAGEMENT is seeking a courteous Guest Service Representative to welcome guests, manage check-in/check-out, and handle front desk operations with a smile. You will be the first and last impression for our guests, ensuring a seamless experience from arrival to departure.

Ideal candidates are people-focused, fluent in English, and able to handle fast-paced environments while delivering exceptional service. We offer opportunities for advancement and a supportive team culture.

Qualifications

• High School Diploma or GED is required.
• Fluency in English; knowledge of other languages is a plus.
• Ability to remain calm and professional when handling difficult guests.
• Strong interpersonal skills and genuine care for guests and colleagues.
• Comfortable working in a fast-paced hotel environment.

Responsibilities

• Greet each guest with a welcoming smile and professional demeanor.
• Assist guests with the registration process and check-in/check-out.
• Answer phone calls and take accurate messages.
• Anticipate guest needs and build rapport throughout their stay.
• Address guest concerns promptly and escalate to management when needed.
• Maintain accurate records of registration and payment information.
• Ensure compliance with health and quality standards.

Skills

Front desk operations knowledge

Customer service excellence

Handling stressful situations

People-oriented

English proficiency

Education

High School Diploma/GED

Job description

Benefits

• 401(k) matching
• Employee discounts
• Flexible schedule
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and proceduresProficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment