Guest Service Representative

Holiday Inn Express & Suites Fresno NW; Fresno (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Holiday Inn Express & Suites Fresno NW is looking for a customer-focused Guest Service Representative to join our team. As the face of our hotel, you will assist customers with checking in and out, handling front desk operations, and ensuring exceptional guest experiences.

The ideal candidate will take pride in the appearance of the front desk and lobby and enjoy building rapport with guests. If you are a people person with a passion for customer service, we want to meet you!

Qualifications

• High School Diploma/GED required.
• Familiarity with hospitality industry standards.
• Knowledge of front desk operations and procedures.

Responsibilities

• Greet every guest with a smile.
• Assist guests with the registration process.
• Respond to guest concerns and resolve them appropriately.

Skills

Customer Service

Front Desk Operations

Communication

Problem-Solving

Education

High School Diploma/GED

Job description

Benefits

• 401(k)
• Employee discounts
• Paid time off
• Benefits/Perks
• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment