Guest Service Representative

Hampton-Inn-; Elk Grove (CA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Hampton Inn in Elk Grove seeks a friendly Guest Service Representative to greet guests, manage check-in/out, and support front desk operations. You will deliver courteous service, handle inquiries, and ensure a welcoming lobby experience for all visitors.

The ideal candidate is a people person who can build rapport, communicate clearly in English, and manage busy front desk tasks with professionalism and care.

Qualifications

• Front desk operations and procedures familiarity.
• Excellent English with strong communication.
• Ability to remain calm in stressful situations.
• Commitment to hospitality standards and customer care.

Responsibilities

• Greet guests and assist with check-in/out.
• Answer phones and take messages.
• Maintain records of registration and payment.
• Escalate to management when needed.

Skills

Front desk operations

Customer service

English proficiency

Stress management

Rapport building

Education

High School Diploma/GED

Job description

Benefits:

• Employee discounts
• Paid time off

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation

Job Summary

We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you!

Responsibilities

• Greet every guest with a smile
• Assist guests with the registration process
• Answer phone calls and take messages accurately
• Anticipate the needs of guests and build rapport
• Respond to guest concerns and resolve them appropriately, escalating to management when necessary
• Maintain accurate records of registration and payment information
• Ensure compliance with health and quality standards

Qualifications

• High School Diploma/GED required
• Familiarity with hospitality industry standards
• Knowledge of front desk operations and procedures
• Proficient in English; knowledge of other languages is a plus
• Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Ability to demonstrate genuine care for customers and employees
• Ability to work in a fast-paced environment