Representante de atención al cliente de Personal Lines

Darden, Miranda and Associates Ins; Fayetteville (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Darden, Miranda and Associates Ins is seeking a Personal Lines CSR in Fayetteville, NC. The role involves maintaining strong client relationships, handling inquiries, processing renewals and new policies, and coordinating with carriers and staff.

Responsibilities include qualifying prospects, presenting policy options, issuing bindings, and handling policy changes, cancellations, and payments. Strong communication and math skills are essential.

Qualifications

• Holds the state-required insurance license and minimum two years personal lines account management experience; bachelor’s degree or equivalent work history.
• Strong knowledge of insurance products, rating procedures, underwriting, coverages and industry operations.
• Excellent phone manner, written and verbal communication, plus good math and reading skills.
• Ability to handle difficult customer calls and resolve problems with minimal supervision.
• High urgency, attention to detail, organization, multitasking and time management.
• Proficient with agency management systems and related technology.

Responsibilities

• Answer calls and correspondence for new or existing policies and service claims and administrative duties.
• Pre-qualify prospects, gather data, compare options, bind new coverage, and renewals; cancel as needed.
• Schedule client calls to review policies, adjust limits, and explore additional coverages.
• Provide product information, quotes, renewals, and documentation; process payments.
• Solicit increased coverage or rounding out accounts at every contact.
• Resolve issues by clarifying concerns and expediting resolutions; follow up.
• Maintain records of interactions and transactions in the agency system.

Skills

Insurance license

Customer service

Communication skills

Math skills

Education

Bachelor's degree

Job description

Job Description

The Personal Lines CSR at Darden, Miranda and Associates Ins is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
• Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer\'s concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Qualifications

• Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor’s Degree or comparable work experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and Computer proficiency including agency management systems.