Personal Lines Customer Service Representative

Earl F. Penny Insurance Agency, Inc.; Hendersonville (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Pay

Professional Development

Job Stability

Job summary

A local insurance agency in Hendersonville is seeking a Personal Lines Customer Service Representative to maintain solid customer relationships and handle insurance inquiries with professionalism. Responsibilities include answering calls, managing claims, pre-qualifying prospects, and maintaining records. Candidates should have a Bachelor's degree, relevant experience, and strong communication skills. This position offers competitive pay and opportunities for professional development.

Qualifications

• Minimum of two years personal lines insurance account management experience.
• Strong knowledge of insurance products, rating, and underwriting.

Responsibilities

• Answer customer calls and correspondence regarding insurance policies.
• Maintain records of customer interactions in the agency management system.
• Actively solicit increases in coverage at service contacts.

Skills

Customer service focus

Problem-solving

Communication skills

Attention to detail

Technical proficiency

Education

Bachelor's Degree or comparable work experience

Tools

Agency management systems

Job description

Job Description

The Personal Lines CSR at Earl F. Penny Insurance Agency, Inc. is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
• Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Qualifications

• Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor’s Degree or comparable work experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and Computer proficiency including agency management systems.