Personal Lines CSR

Texas Insurance Service Center, Inc.; Harlingen (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Competitive Pay

Professional Development

Job Stability in a growing industry

Job summary

Texas Insurance Service Center, Inc. is looking for a Customer Service Representative to maintain customer relationships by addressing inquiries and providing quick, professional service. This role involves daily interaction with customers, insurance carriers, and other employees while conducting various service and marketing activities.

The ideal candidate will have a Bachelor's degree or comparable experience, a minimum of two years in insurance account management, and will possess strong communication and problem-solving skills. A focus on customer service is essential for success in this role.

Qualifications

• Minimum of two years of insurance account management experience.
• Strong knowledge of insurance products, rating and underwriting procedures.
• Excellent attention to detail and organization.

Responsibilities

• Provide service to existing clients including policy updates and quotes.
• Answer customer calls regarding insurance policies and service claims.
• Collaborate with team members and mentor staff as needed.

Skills

Insurance knowledge

Customer focus

Verbal communication

Written communication

Math skills

Problem-solving

Multi-tasking

Education

Bachelor’s Degree or comparable work experience

Tools

Agency management systems

Rating tools

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

The Customer Service Representative at Texas Insurance Service Center, Inc. is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Benefits/Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Responsibilities

• Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
• Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
• Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
• Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

Qualifications

• Hold the insurance license required by your state and have a minimum of two years of insurance account management experience as well as a Bachelor’s Degree or comparable work experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
• Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.