Representante Bilingüe de Servicio al Cliente & Ventas

atento1; Caguas (PR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discount on cell phone onct

Monthly performance incentives

Commissions

Medical Insurance

Career development opportunities

Job summary

ATENTO is seeking a Customer Service Representative to deliver outstanding support to our clients and their customers. You will resolve inquiries, manage accounts, and identify opportunities to offer additional products and services with a can-do attitude.

Required to have a high school diploma or equivalent, be bilingual (English/Spanish), and 1–2 years in customer service. The role offers competitive pay, medical insurance, and strong career growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Bilingual English/Spanish.
• Minimum of 1-2 years of experience in Customer Service.
• Experience in Sales/Cross sales is preferred but not required.
• Applies acquired job skills and company policies and procedures to complete assigned tasks.
• Strong communication and customer relation skills.
• Willingness to continuously learn about new products, systems, and policies.
• Pass computer and typing test assessment.
• Demonstrate skills in courtesy, concern, timely resolution, value creation, and relationship building.

Responsibilities

• Provides astounding customer service through effective and timely resolution of various customer inquiries and concerns.
• Builds customer loyalty and value through effective account management, identifying and providing offers for appropriate additional products, features, and services, and collecting past due balances.
• Uses resource documentation for reference and the automated and training tools provided to deliver exceptional customer service.
• Meets department productivity and quality standards. Appropriately disburses adjustments and account credits in accordance with client’s policy.
• Approaches each call with a can-do mindset and treats each customer with respect, courtesy, and a genuine desire to help.
• Completes training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency on company values, organizational requirements, and competencies needed for the Expert role.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Education

High school diploma or equivalent

Job description

ATENTO is seeking a Customer Service Representative to deliver outstanding support to our clients and their customers. You will resolve inquiries, manage accounts, and identify opportunities to offer additional products and services with a can-do attitude.

Required to have a high school diploma or equivalent, be bilingual (English/Spanish), and 1–2 years in customer service. The role offers competitive pay, medical insurance, and strong career growth opportunities.