Repossession Operations Lead (Risk & Service)

Fifth Third Bank; Frisco (TX); On-site; USD 95,000 - 140,000; Full time

Job summary

Fifth Third Bank in Frisco, Texas is seeking a Consumer Repossession Manager to lead a department of staff and contract employees, ensuring customer service goals are met and risks are managed in accordance with policy. The role emphasizes collaboration with risk partners and external auditors to close gaps and remediate accounts.

The position offers significant leadership responsibilities, coaching, and performance review duties, with exposure to enterprise initiatives and compliance

Qualifications

• High school diploma required. Bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Strong experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• Proven leadership skills, initiative, attention to detail, analytical skills, and decisive decision-making.

Responsibilities

• Provide department leadership with oversight of cross-functional staff and contract employees; evaluate performance and provide coaching.
• Plan, assign, and monitor workflow to maintain efficiency and regulatory compliance.
• Collaborate with risk partners and external auditors to close gaps and remediate accounts.
• Support third-party vendors to ensure quality, SLAs, and SOW compliance.
• Champion change management of strategic initiatives.

Skills

Verbal communication

Written communication

Leadership

Analytical skills

Decision making

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Fifth Third Bank in Frisco, Texas is seeking a Consumer Repossession Manager to lead a department of staff and contract employees, ensuring customer service goals are met and risks are managed in accordance with policy. The role emphasizes collaboration with risk partners and external auditors to close gaps and remediate accounts.

The position offers significant leadership responsibilities, coaching, and performance review duties, with exposure to enterprise initiatives and compliance