Repossession & Collections Operations Leader

Fifth Third; Frisco (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Fifth Third Bank is seeking a Consumer Repossession Manager in Frisco, TX. You will provide leadership for a cross-functional team, focusing on resolving issues, maintaining regulatory compliance, and driving customer-focused outcomes.

The role involves overseeing training, performance reviews, and collaboration with risk partners to mitigate losses and improve processes. The position requires supervisory experience, strong communication, and knowledge of loan collection policies, with a focus

Qualifications

• Excellent verbal and written communication skills.
• Strong leadership skills and the ability to guide a diverse team.
• Proven analytical skills and detail orientation in risk and operations.
• Experience with loan collections, customer service, and risk management is preferred.

Responsibilities

• Provide department leadership and oversee cross-functional teams of staff and contractors.
• Monitor workflow to ensure efficiency, compliance, and quality SLAs.
• Collaborate with risk partners and external auditors to close gaps and remediate accounts.
• Support third-party vendors and oversee issue management and process improvements.
• Plan and conduct performance reviews and develop staff to enhance capabilities.

Skills

Leadership

Communication

Analytical thinking

Team player

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Fifth Third Bank is seeking a Consumer Repossession Manager in Frisco, TX. You will provide leadership for a cross-functional team, focusing on resolving issues, maintaining regulatory compliance, and driving customer-focused outcomes.

The role involves overseeing training, performance reviews, and collaboration with risk partners to mitigate losses and improve processes. The position requires supervisory experience, strong communication, and knowledge of loan collection policies, with a focus