Recovery Operations Manager

Fifth Third Bank; Frisco (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Fifth Third Bank in Frisco, TX is seeking a Consumer Recovery Manager to lead a department focused on customer solutions, risk, and performance. You will supervise a cross-functional team, coach staff, and implement policy and procedure changes to improve collections and customer outcomes.

Excellent leadership, analytical skills, and knowledge of loan collection regulations are essential. This role offers a comprehensive benefits package and opportunities for career growth within a large

Qualifications

• Bachelor's degree preferred.
• Strong communication skills are essential.
• Experience in collections or customer service.
• Knowledge of loan collection policies and risk management is beneficial.

Responsibilities

• Provide department leadership for a cross‑functional team and coach staff.
• Plan, assign, and monitor workflow to ensure efficiency and regulatory compliance.
• Collaborate with risk partners and external auditors to remediate gaps.
• Support third‑party vendors to manage workflow and quality.
• Lead change management of strategic initiatives.
• Prepare annual performance reviews and recommend salary increases.
• Perform other duties as assigned.

Skills

Leadership

Communication

Problem solving

Analytical skills

Teamwork

MS Office

Education

Bachelor's degree

Job description

Fifth Third Bank in Frisco, TX is seeking a Consumer Recovery Manager to lead a department focused on customer solutions, risk, and performance. You will supervise a cross-functional team, coach staff, and implement policy and procedure changes to improve collections and customer outcomes.

Excellent leadership, analytical skills, and knowledge of loan collection regulations are essential. This role offers a comprehensive benefits package and opportunities for career growth within a large