Repairs Operations Lead for Council Housing

Civic Recruitment Limited; Town of Greenwich (NY); On-site; USD 56,000 - 72,000; Full time

Job summary

Civic Recruitment Limited is seeking an experienced Repairs Operations Manager to oversee the local authority's responsive repairs service across around 25,000 Council properties. This 3 months contract role ensures safe, compliant, and high-quality maintenance.

You will lead a large multi-disciplinary team, manage budgets and performance, and collaborate with DLO services. The position requires strong leadership, strategic planning, and a commitment to apprenticeship and workforce development.

Qualifications

• Significant management experience in housing, property maintenance, repairs, construction, or a similar operational environment.
• Extensive experience in managing large multi-disciplinary teams and complex service operations.
• Proven expertise in budget management, financial planning, cost control, and forecasting.
• Relevant professional experience demonstrating the required level of operational and leadership capability.

Responsibilities

• Direct and manage the responsive repairs service for occupied Council properties.
• Supervise a multi-disciplinary repairs operation covering around 25,000 properties.
• Ensure repairs are conducted safely, efficiently, and to a high standard within agreed timelines.
• Collaborate with operational teams and Direct Labour Organisation (DLO) services for effective service delivery.
• Monitor and enhance service performance through strategic planning, performance management, and continuous improvement efforts.
• Manage and develop a substantial operational workforce, including up to 6 direct reports and about 125 indirect reports.
• Lead activities related to recruitment, retention, performance management, and workforce development.
• Establish clear objectives and performance standards for teams, ensuring accountability.
• Foster a positive, customer-focused, and high-performance culture.
• Support apprenticeships, mentoring, coaching, and career development opportunities.

Skills

Leadership

Housing/maintenance

Budget management

Workforce development

Job description

Civic Recruitment Limited is seeking an experienced Repairs Operations Manager to oversee the local authority's responsive repairs service across around 25,000 Council properties. This 3 months contract role ensures safe, compliant, and high-quality maintenance.

You will lead a large multi-disciplinary team, manage budgets and performance, and collaborate with DLO services. The position requires strong leadership, strategic planning, and a commitment to apprenticeship and workforce development.