Customer Service Device Repair Technician

Battery Life, LLC dba Batteries Plus; Chantilly (VA); On-site; USD 19,000 - 21,000; Full time

Job summary

Batteries Plus Bulbs in Chantilly, VA is seeking a Customer Service / Device Repair Technician with a technical aptitude and strong communication skills to help customers. The role involves repairing cell phones, tablets and other devices, performing initial assessments, and handling packing, shipping and inventory in a fast-paced retail environment.

You will greet customers, suggest add-ons, process sales at the register, participate in store training, provide remote support via Skype, and

Qualifications

• Minimum HS diploma/equivalent plus 3-6+ months of customer service and/or device repair experience.
• Associate degree in electronics or other technical field acceptable in lieu of repair experience.
• Excellent communication and customer service skills; able to teach and train others.

Responsibilities

• Engage with customers to log device repair input and determine feasibility.
• Repair cell phones, tablets, and other devices; perform tests and battery work.
• Receive, pack and ship devices; maintain inventory and support store ops.
• Provide live camera-based remote support (Skype) for in-store repairs.
• Greet customers, upsell add-ons, process sales transactions at the register.

Skills

Customer service

Sales

Technical aptitude

Communication

Team player

Education

High school diploma or equivalent

Associate degree in electronics or technical field

Tools

Cash register

Skype remote support

Job description

Do you have a technical aptitude that you would like to bring into a professional setting? Do you have the communication skills to teach others? Do you have sales skill to engage customers?

If you do, Batteries Plus Bulbs has a NEW & UNIQUE device repair technician opportunity for you! Batteries Plus Bulbs is looking for a person that is able to repair cell phones, tablets, and other devices as needed. We are looking to fill a role at the Chantilly, VA location and this position will pay $14.00 to $15.00 hourly + Bonuses.

Customer Service Device Repair Technician Duties:

• Engage with Customers in logging device repair input
• Perform initial assessment to determine repair feasibility & estimate.
• Repair cell phones, tablets, light fixtures and other devices as needed
• Receive, pack and ship these devices
• Install batteries, perform tests and tech work
• Able to rebuild cordless drill batteries and other battery packs as needed
• Maintain proper inventory
• Participate in formal training of store associates to include tearing down devices, taking photos, assisting with video training production.
• Provide live camera-based remote support (i.e., Skype) for in-store device repairs
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Customer Service / Sales

• While working: Live a "Customer First" mentality
• Perform Customer Service / Sales duties.
• Greet customers promptly, determine needs and answer questions.
• Suggest needed sales add-on items, participate in retail & commercial sales activities to achieve goals.
• Ask questions to identify potential commercial customers.
• Operate computer/cash register to initiate and complete sales transactions.
• Answer phones, assist callers, and ensure messages are relayed in a timely, accurate manner.
• Develop and maintain current knowledge of product and service offerings
• Engage as a "can-do" team member. Proactively follow through on commitments and/or tasks needing to be performed.

Merchandising / Inventory

• Assist in all store operations responsibilities as assigned by Store Manager.
• Rotate and stock inventory.
• Load, unload, and deliver product to customers or via third party delivery companies
• Organize daily recovery of displays to achieve full store appearance.
• Maintain retail shelf label pricing.
• Build displays; setting up & taking down shelves and fixtures.
• Prepare store for daily opening and closing including counting and reconciling register drawers
• Maintain physical facility safety and appearance including sweeping, mopping, and vacuuming floors.
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Customer Service Device Repair Technician Qualifications:

• Minimum H.S. diploma/equivalent plus 3-6+ months of previous customer service and/or device repair experience.
• In lieu of device repair experience, minimum associates degree in electronics, or other technical degree
• Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
• Excellent communication and customer service skills, both oral and written. Strong customer service focus. Ability to inform, teach, and train
• Working conditions are typical for a warehouse environment, with some tasks (i.e., live store support) being done in a traditional office setting
• This position requires the employee to regularly use hands to handle or touch electronic products The position also requires the employee to regularly use a computer and other office equipment
• This position requires lifting 10-20 lbs on a regular and frequent basis, 50 lbs on an occasional basis, and more than 50 lbs on an infrequent basis.

At Batteries Plus, you are part of a small entrepreneurial team in a growing business. We are an Equal Opportunity Employer & Drug Free Workplace.

Batteries Plus Bulbs is an Equal Opportunity Employer and Drug Free Workplace. Steel toed shoes or boots are required on the job. All job offers are contingent upon successful completion of a drug screen and background check. This is a Customer Service and Device Repair Technician selling position. You need to be comfortable engaging in the selling process.