Repair Support Technician - Mid Shift

Employee Magnets, Inc.; Grapevine (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Employee Magnets, Inc. seeks a Tech - TSM Mid-Shift to provide phone and email support to customers regarding repairs. You will handle inquiries, gather issue details, and update repair status in our systems.

You should be comfortable with Excel, be patient, and deliver clear, positive communication to manage customer expectations. This role emphasizes teamwork, attention to detail, and a proactive approach in a warehouse/support environment.

Qualifications

• Requires product knowledge, patience, and attention to detail.
• Requires active listening and problem solving skills.
• Be able to use positive language and manage customer expectations.
• Ability to organize and prioritize work effectively.
• Excellent communication skills.

Responsibilities

• Provide customer support via phone and/or email.
• Contact customers and get information regarding perceived issues and troubleshoot same.
• Answer incoming customer calls regarding repair status.
• Package repairs for customer return.
• Will access available system programs to check repair and shipping statuses.
• Other duties as assigned.

Skills

Customer service

Active listening

Problem solving

Communication skills

Attention to detail

Organization

Education

High school diploma or equivalent

Tools

Excel

Job description

Employee Magnets, Inc. seeks a Tech - TSM Mid-Shift to provide phone and email support to customers regarding repairs. You will handle inquiries, gather issue details, and update repair status in our systems.

You should be comfortable with Excel, be patient, and deliver clear, positive communication to manage customer expectations. This role emphasizes teamwork, attention to detail, and a proactive approach in a warehouse/support environment.