Repair Service Concierge

Plaintalentconnection; Myerstown (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Plaintalentconnection in Myerstown, Pennsylvania, is seeking a dedicated customer service representative with strong mechanical aptitude. In this role, you will engage with customers, accurately document issues, and maintain a clean and organized work environment.

The ideal candidate should demonstrate exceptional time management, a commitment to customer satisfaction, and a willingness to work efficiently as part of a team. Responsibilities include greeting customers and providing timely service while upholding the company’s core values.

Qualifications

• Able to lift up to 50 pounds and perform physical tasks.
• Proficient in basic math for repair orders and cost estimation.
• Accurate in documenting customer issues and verifying details.

Responsibilities

• Greet customers and gather necessary information.
• Document customer issues accurately using their own words.
• Communicate repair estimates and track order progress.
• Maintain a clean work environment and customer refreshment area.

Skills

Customer service orientation

Time management

Problem-solving

Mechanical aptitude

Attention to detail

Communication skills

Tools

Dealer management software

Job description

Plaintalentconnection in Myerstown, Pennsylvania, is seeking a dedicated customer service representative with strong mechanical aptitude. In this role, you will engage with customers, accurately document issues, and maintain a clean and organized work environment.

The ideal candidate should demonstrate exceptional time management, a commitment to customer satisfaction, and a willingness to work efficiently as part of a team. Responsibilities include greeting customers and providing timely service while upholding the company’s core values.