Repair Representative

Philips; United States; Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Philips in Murrysville, PA is seeking a Repair Representative to support Sleep & Respiratory Care customers with post-sales service, repairs, and warranty needs. The role requires organized, detail-oriented communication and coordination of service requests to guide customers through the repair process.

We value 1+ years in customer service, basic MS Office skills including Excel/Outlook, and professional email communication in a regulated environment.

Formación

• High school diploma or vocational education is required.
• 1+ years of customer service or call center experience.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Professional email communication and ability to follow established processes in a regulated environment.

Responsabilidades

• Provide post-sales support for repairs, replacements, warranty requests, and service needs.
• Respond to customer requests via phone, email, and e-store channels.
• Research and resolve inquiries with information on products, services, and processes.
• Coordinate service requests and guide customers through the repair and service process.
• Maintain accurate documentation while delivering a positive customer experience.

Conocimientos

Customer service

MS Office

Excel

Outlook

Email communication

Educación

High school diploma or vocational education

Associate degree or higher preferred

Descripción del empleo

Job Title Repair Representative Job Description Repair Representative (Murrysville, PA) Support our Sleep & Respiratory Care customers by providing timely, accurate assistance with product repairs, replacements, warranty needs, and other post-sales service requests.

Your role:

Provide post-sales customer support for product repairs, replacements, warranty requests, estimates, invoices, and other service-related needs. Respond to customer requests through phone, email, and e-store service channels. Research and resolve customer inquiries, providing information on products, services, and established processes as needed. Coordinate service requests and help guide customers through the repair and service process. Maintain accurate documentation while delivering a positive customer experience through clear communication, organization, and attention to detail.

You're the right fit if:

• You have a high school diploma or vocational education; an associate degree or higher is preferred.
• You've acquired 1+ years of customer service or call center experience.
• Your skills include proficiency with Microsoft Office, including Excel and Outlook, professional email communication, and the ability to learn and follow established processes and systems in a regulated environment.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

“You’re an organized, detail-oriented customer service professional with strong written and verbal communication skills, the ability to manage multiple priorities, and a collaborative approach to delivering accurate and timely customer support.”

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Philips Transparency Details

The pay range for this position in Murrysville, PA $18.00 to $28.00. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.

Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA.

#ConnectedCare

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Equal Employment and Opportunity

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.