Repair Quality Data Analyst – Insights & Dashboards

2020 Companies; Plano (TX); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Next-day pay with DailyPay

Job summary

Samsung Electronics America is seeking a Data Analyst in Plano, TX to collect and analyze nationwide data, support warranty and bounce data, and build dashboards for leadership decision making. You will report on field metrics and help drive improvements across service and repair quality teams.

The role emphasizes data accuracy, cross-functional collaboration, and the ability to translate complex data into actionable insights for strategic decisions.

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.
• Experience in telecom quality or wireless environments is preferred.
• Familiarity with quality processes and problem-solving tools is expected.

Responsibilities

• Collect data from multiple sources and convert to meaningful information.
• Clean, interpret, and analyze datasets to answer business questions.
• Monitor and analyze repair data using field metrics.
• Create dashboards and reports for Samsung Quality Management teams.

Skills

Bachelor’s Degree

Telecom experience

Quality processes

OEM hardware

CDMA/GSM knowledge

Project management

Customer support

SPC

FMEA

Data analysis

Data visualization

Technical writing

KPI understanding

Education

Bachelor’s Degree

Job description

Samsung Electronics America is seeking a Data Analyst in Plano, TX to collect and analyze nationwide data, support warranty and bounce data, and build dashboards for leadership decision making. You will report on field metrics and help drive improvements across service and repair quality teams.

The role emphasizes data accuracy, cross-functional collaboration, and the ability to translate complex data into actionable insights for strategic decisions.