Appliance Quality & Data Analyst

EPITEC; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

EPITEC in Plano, TX seeks an Home Appliance Quality Analyst to support service quality and product performance through data analysis, testing, and root cause investigations. This onsite role focuses on monitoring quality trends, coordinating corrective actions with internal teams and HQ, and delivering reporting to stakeholders.

The position emphasizes hands-on analysis of home appliance products and active participation in continuous improvement initiatives within a fast-moving environment.

Qualifications

• 0-2 years of experience in an analytics-focused role.
• Bachelor's degree in Engineering, Computer Science, Mathematics, or a business-related field.

Responsibilities

• Perform weekly and monthly analysis for product quality sensing across models and symptoms.
• Monitor new model quality performance by comparing benchmark model trends.
• Coordinate weekly and monthly reports and presentations for related teams.
• Conduct new product evaluations and testing to support continuous improvement in product and service quality.
• Analyze, evaluate, and test various home appliance product categories.
• Identify top symptoms and issues; determine root causes and coordinate corrective actions with HQ and factories.
• Analyze product quality data, including ASR trends across projects and models.
• Monitor quality case issues through daily ticket tracking.
• Support part and unit retrieval activities.

Skills

Root cause analysis

Data analysis

Presentation skills

Communication

Independent work

Time management

Education

Bachelor's degree in Engineering, Computer Science, Mathematics, or a business-related field

Tools

Excel

PowerPoint

Job description

EPITEC in Plano, TX seeks an Home Appliance Quality Analyst to support service quality and product performance through data analysis, testing, and root cause investigations. This onsite role focuses on monitoring quality trends, coordinating corrective actions with internal teams and HQ, and delivering reporting to stakeholders.

The position emphasizes hands-on analysis of home appliance products and active participation in continuous improvement initiatives within a fast-moving environment.