Senior Warranty Operations Analyst

Samsung Electronics America; Plano (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Tuition Assistance

Job summary

Samsung Electronics America, Inc. (SEA) is seeking a Senior Warranty Representative to join our Warranty Ops team in Plano, TX.

This role reports to the Director of Warranty Ops and focuses on managing warranty terms, policies, and cost trends while delivering insights to leadership. Responsibilities include weekly warranty closings, policy alignment with global standards, interfacing with HQ and care teams, auditing outsourced partners, preparing training and reporting materials, and building

Qualifications

• 2+ years in data analytics or accounting background is a plus.
• Bachelor’s Degree required.
• Ability to work independently in a fast-paced, multicultural team.
• Advanced MS Excel skills; BI tools like Tableau are a plus.
• Advanced MS Office skills (PowerPoint, Word).
• SAP experience preferred.
• Strong communication skills; bilingual English/Korean is a plus.

Responsibilities

• Perform warranty closings weekly and ensure payments to service partners.
• Oversee warranty terms and policies, align with global HQ policies.
• Liaise between headquarters and Care teams for operational needs.
• Audit outsourced teams to ensure policy adherence and drive improvements.
• Create training and reporting materials in MS Office for leadership.
• Develop daily/weekly/monthly analytics and ad-hoc reports.
• Monitor KPI dashboards on Tableau and related data sources.

Skills

Data analytics

MS Excel

MS Office (PowerPoint, Word)

Communication skills

Independent work

Bi-lingual (English/Korean)

Education

Bachelor's Degree

Tools

Tableau

SAP

Job description

Samsung Electronics America, Inc. (SEA) is seeking a Senior Warranty Representative to join our Warranty Ops team in Plano, TX.

This role reports to the Director of Warranty Ops and focuses on managing warranty terms, policies, and cost trends while delivering insights to leadership. Responsibilities include weekly warranty closings, policy alignment with global standards, interfacing with HQ and care teams, auditing outsourced partners, preparing training and reporting materials, and building