Repair Order Specialist — Customer Care & Coordination

Astronics; Redmond (WA); On-site; USD 30,000 - 41,000; Full time

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Job summary

Astronics Advanced Electronic Systems in Redmond, WA is seeking a Customer Repair Coordinator to support customers by processing orders, answering questions, and resolving issues. The role works within a manufacturing environment and involves cross-department collaboration to ensure accurate order processing and timely updates.

The successful candidate will typically have 2–4 years of relevant experience and a high school diploma or equivalent, with a strong emphasis on customer service,

Qualifications

• High school diploma or equivalent required.
• Demonstrates competency (typically 2-4 years of direct experience in the essential functions of the position).

Responsibilities

• Process sales orders for repairs of customer owned property.
• Follow order from receipt to shipment.
• Verify orders for accuracy – billing/shipping information, payment terms, price, ship methods, etc.
• Maintain sales order retention files per accepted practice.
• Work with other departments to resolve semi-routine customer order problems.
• Request updated information from customers.
• Provide quotes to the customer.
• Provide customer routine status updates including repair status, ship date, and AWB/Tracking number.
• Assist in training of less experienced employees
• Other duties as assigned.

Skills

Action Oriented

Active Learning

Coordination

Customer Focus

Quality of Work Output

Time Management

Written Communications

Education

High school diploma or equivalent

Job description

Astronics Advanced Electronic Systems in Redmond, WA is seeking a Customer Repair Coordinator to support customers by processing orders, answering questions, and resolving issues. The role works within a manufacturing environment and involves cross-department collaboration to ensure accurate order processing and timely updates.

The successful candidate will typically have 2–4 years of relevant experience and a high school diploma or equivalent, with a strong emphasis on customer service,