Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Lensa; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading career site is seeking a Customer Experience Rep to provide support to Molina members and providers. The role involves resolving issues, conducting surveys, and ensuring excellent service. Candidates should have customer service experience and a high school diploma. This is a full-time position with competitive benefits.

Qualifications

• 1-3 years in sales or customer service in a fast-paced environment.
• Preferred experience with systems training.

Responsibilities

• Support members and providers via multiple contact channels.
• Document inquiries accurately and assist with provider inquiries.

Skills

Customer Service

Sales

Education

HS Diploma

Associate’s Degree

Tools

Microsoft Office

Salesforce

Genesys

Pega

NXT

CRM

Verint

Kronos

Teams

Video Conferencing

Job description

Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Be among the first 25 applicants. Lensa, a leading career site, is seeking professionals for Molina Healthcare. Apply today!

Job Description

Job Summary
Provides customer support and excellent service to Molina members and providers. Resolves issues effectively, demonstrates Molina values, and seeks to improve member and provider experiences.

Job Duties

• Support members and providers via multiple contact channels across various states and products, including Medicaid, Medicare, and Marketplace.
• Conduct surveys related to health assessments and satisfaction.
• Document inquiries accurately.
• Work scheduled shifts, including breaks, overtime, and weekends as needed.
• Build rapport and respond empathetically to customers.
• Listen attentively, capture relevant information, and address inquiries.
• Meet or exceed performance goals in quality, attendance, and adherence.
• Collaborate with internal and external departments proactively.
• Take ownership of resolutions and follow-up.
• Assist with provider inquiries about member eligibility, benefits, portal, and claims.
• Communicate professionally.

Job Qualifications

Required Education: HS Diploma or equivalent.
Experience/Skills: 1-3 years in sales or customer service in a fast-paced, high-volume environment.
Preferred Education: Associate’s Degree or equivalent.
Preferred Experience: 1-3 years with systems training in Microsoft Office, Genesys, Salesforce, Pega, NXT, CRM, Verint, Kronos, Teams, Video Conferencing, CVS Caremark, and Availity.

Current Molina employees should apply via the intranet. Molina offers competitive benefits. EOE. Pay range: $21.16 - $28.82/hour.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industries: IT Services and Consulting