Rep, Customer Experience - Remote (Bilingual Mandarin, Cantonese, Korean)

Lensa; Akron (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Customer Support Representative to provide exceptional service remotely. This role involves resolving inquiries for Medicaid, Medicare, and Marketplace members through various communication channels. Candidates should have strong customer service skills and the ability to meet performance goals. The position offers a competitive hourly wage and opportunities for growth.

Qualifications

• 1-3 years of sales or customer service experience in a high-volume environment.
• High School Diploma or equivalent; experience may substitute.

Responsibilities

• Providing support through phone, chat, email, and other channels.
• Documenting pertinent details of inquiries accurately.
• Taking ownership to resolve issues promptly.

Skills

Customer Service

Sales

Communication

Education

High School Diploma

Associate’s Degree

Tools

Microsoft Office

CRM

Job description

Customer Support Representative - Remote (Bilingual Mandarin, Cantonese, Korean)

Join Molina Healthcare as a Customer Support Representative, providing exceptional service to our members and providers. This remote role involves resolving inquiries, supporting Medicaid, Medicare, and Marketplace members via multiple communication channels, and contributing to continuous improvement of the customer experience.

Job Duties include:

1. Providing support through phone, chat, email, and other channels across various states and products.
2. Conducting surveys related to health assessments and satisfaction.
3. Documenting pertinent details of inquiries accurately.
4. Working scheduled shifts, including overtime and weekends as needed.
5. Building rapport empathetically and exceeding customer expectations.
6. Listening attentively to capture relevant information and identify concerns.
7. Meeting performance goals in quality, attendance, and adherence.
8. Collaborating proactively with internal and external departments.
9. Taking ownership to resolve issues promptly and follow up as needed.
10. Supporting provider inquiries regarding eligibility, benefits, and claims status.

Job Qualifications:

• High School Diploma or equivalent; experience may substitute.
• 1-3 years of sales or customer service experience in a high-volume environment.

Preferred:

• Associate’s Degree or higher.
• Experience with systems like Microsoft Office, Pega, CRM, Verint, and others.

This position offers a competitive hourly pay range of $21.16 to $28.82, with benefits and opportunities for growth. To apply, please visit the intranet job listing if you are a current employee. Molina is an Equal Opportunity Employer.