Rentals & Customer Service Specialist

U-Haul; Lakeland (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

U-Haul is seeking a Customer Service Representative in Lakeland, FL to assist customers with products and services at the center or on-site. You will use U-Scan tech to manage rentals and inventory, move and hook up trucks and trailers, and help customers understand offerings.

The role requires a valid driver's license and a high school diploma or equivalent. Training includes propane, forklift certification, and ongoing U-Haul University education as part of career development.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Valid driver's license

Good driving record

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Lakeland, FL to assist customers with products and services at the center or on-site. You will use U-Scan tech to manage rentals and inventory, move and hook up trucks and trailers, and help customers understand offerings.

The role requires a valid driver's license and a high school diploma or equivalent. Training includes propane, forklift certification, and ongoing U-Haul University education as part of career development.