Rental Store Lead: Customer Experience & Sales

Boyd Company; Dry Ridge (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Boyd CAT is seeking a Customer Rental Representative to direct and control Rental Store sales and rental fleet activities. You will assist with rental sales coordination and support Rental Sales Rep and District Sales Reps while leading store staff toward maximum customer satisfaction.

Candidates should have a Bachelor’s degree or equivalent experience, at least two years in supervision or sales, and strong communication, organizational, and interpersonal skills.

Qualifications

• Bachelor’s degree or equivalent industry experience preferred.
• Minimum two years supervision and/or sales in the industry preferred.
• Strong computer, verbal, written and interpersonal skills.
• Travel to branches or other locations as required; valid driver’s license.

Responsibilities

• Manage walk-in and telephone customer inquiries, rentals, sales, and problems promptly.
• Coordinate Rental Store product support activities to ensure repairs of units.
• Assist and support Rental Sales Rep (RSR) and District Sales Reps (DSR) in quotes and documentation.
• Lead, direct and monitor assigned Rental Store personnel to achieve customer satisfaction.
• Maintain accurate Rental Store data systems and manage over‑the‑counter billing documents.

Skills

Supervision experience

Sales experience

Communication skills

Organizational skills

Interpersonal skills

Customer service

Education

Bachelor’s degree or equivalent industry experience

Job description

Boyd CAT is seeking a Customer Rental Representative to direct and control Rental Store sales and rental fleet activities. You will assist with rental sales coordination and support Rental Sales Rep and District Sales Reps while leading store staff toward maximum customer satisfaction.

Candidates should have a Bachelor’s degree or equivalent experience, at least two years in supervision or sales, and strong communication, organizational, and interpersonal skills.