Customer Rental Specialist – Growth & Benefits

Boyd Company; Elizabethtown (KY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Full-Time W2 Employee with bonus poten

Full benefits including Medical,Dental

Vision, Disability, and Life Insurance

Job summary

Boyd CAT is seeking a Customer Rental Representative to drive rental store sales and fleet activities in a fast-paced environment. You will manage walk-in and phone inquiries, coordinate shipments, and support Rental Sales Reps with quotes and paperwork.

The role requires supervising store staff, resolving customer issues promptly, maintaining accurate data, and contributing to continuous improvement. Strong communication and organization are essential.

Qualifications

• Bachelor's degree or equivalent industry experience preferred.
• Minimum two years supervision and/or sales in the industry preferred.
• Strong computer, verbal, written and interpersonal skills.
• Ability to organize and prioritize work to meet deadlines.
• Travel to branches or other locations as required to perform duties.
• Maintain a valid motor vehicle operators' license.

Responsibilities

• Manage walk-in and telephone customer inquiries, rentals, sales, and problems promptly.
• Coordinate rental store shipments and ensure timely processing of documentation.
• Assist and support Rental Sales Reps in preparing rental/sales quotes and docs.
• Lead and monitor Rental Store personnel to achieve customer satisfaction.
• Handle customer problems or complaints and inform managers as needed.
• Coordinate product support activities for repairs of units.
• Maintain accurate information in Rental Store data systems.
• Submit billing transmittals within two working days of transaction date.
• Maintain current inventory of showroom products, brochures, and pricing.
• Perform tasks with professionalism, accuracy, and timely completion.
• Accommodate customer emergency needs during nonscheduled hours.
• Suggest improvements to procedures and support continuous improvement.
• PROJECT a positive image with colleagues and customers; comply with dress code.
• Foster clear communications with other departments and customers to resolve concerns.
• Follow all safety rules and procedures; perform other duties as assigned.

Skills

Customer service

Sales experience

Supervision

Communication skills

Organizational skills

Time management

Travel readiness

License (valid driver's)

Education

Bachelor's degree or equivalent experience

Job description

Boyd CAT is seeking a Customer Rental Representative to drive rental store sales and fleet activities in a fast-paced environment. You will manage walk-in and phone inquiries, coordinate shipments, and support Rental Sales Reps with quotes and paperwork.

The role requires supervising store staff, resolving customer issues promptly, maintaining accurate data, and contributing to continuous improvement. Strong communication and organization are essential.