Customer Rental Representative

Boyd Company; Dry Ridge (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

Boyd CAT is seeking a Customer Rental Representative to direct and control Rental Store sales and rental fleet activities. You will assist with rental sales coordination and support Rental Sales Rep and District Sales Reps while leading store staff toward maximum customer satisfaction.

Candidates should have a Bachelor’s degree or equivalent experience, at least two years in supervision or sales, and strong communication, organizational, and interpersonal skills.

Qualifications

• Bachelor’s degree or equivalent industry experience preferred.
• Minimum two years supervision and/or sales in the industry preferred.
• Strong computer, verbal, written and interpersonal skills.
• Travel to branches or other locations as required; valid driver’s license.

Responsibilities

• Manage walk-in and telephone customer inquiries, rentals, sales, and problems promptly.
• Coordinate Rental Store product support activities to ensure repairs of units.
• Assist and support Rental Sales Rep (RSR) and District Sales Reps (DSR) in quotes and documentation.
• Lead, direct and monitor assigned Rental Store personnel to achieve customer satisfaction.
• Maintain accurate Rental Store data systems and manage over‑the‑counter billing documents.

Skills

Supervision experience

Sales experience

Communication skills

Organizational skills

Interpersonal skills

Customer service

Education

Bachelor’s degree or equivalent industry experience

Job description

DESCRIPTION:

A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of integrity, commitment, excellence, and service that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

The Customer Rental Representative directs and controls the Rental Store sales and rental fleet activities. Assists and coordinates Company rental sales activities.

REQUIREMENTS:

• Bachelor’s degree or equivalent industry experience preferred
• Minimum two years supervision and/or sales in the industry preferred
• Strong computer, verbal, written and interpersonal skills
• Ability to organize and prioritize work to meet deadlines
• Travel to branches or other locations as required to perform assigned duties
• Maintain a valid motor vehicle operators' license

ESSENTIAL FUNCTIONS:

• Manage "walk-in" and telephone customer inquiries, rentals, sales, and problems promptly
• Manage incoming/outgoing shipments to ensure accurate and timely processing of documentation and procedures
• Assist and support Rental Sales Rep (RSR) and District Sales Reps (DSR) in preparing rental/sales related quotes and documentation
• Lead, direct and monitor assigned Rental Store personnel to achieve maximum customer satisfaction
• Manage any customer problems or complaints and inform Regional Rental Manager, Regional Sales Manager, and Branch Operations Manager of these
• Coordinate Rental Store product support activities to achieve proper and prompt repairs of new, rental, used, and customer units
• Maintain accurate information in Rental Store data systems on assigned inventory and transactions
• Process Rental Store over the counter billing transmittal/documentation and submit to Sales Support within two (2) working days of transaction date
• Maintain current inventory of show room products, brochures, and pricing for Rental Store products
• Perform all tasks in a professional, accurate, and timely manner, meeting designated completion deadlines with limited supervision
• Accommodate customer emergency needs during nonscheduled work day/hours
• Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
• Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
• Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
• Follow all work, safety rules, and procedures
• Perform other duties as necessary and assigned