Customer Rental Representative

Boyd Company; Paducah (KY); On-site; USD 38,000 - 56,000; Full time

Job summary

Boyd Company seeks a Rental Store Supervisor to direct the rental store sales and fleet activities in Paducah, KY. The role involves overseeing daily operations, coordinating rentals and sales, and ensuring high levels of customer service.

The ideal candidate will have a Bachelor’s degree or equivalent industry experience, at least two years of supervisory or sales experience, strong computer and communication skills, and a valid driver’s license. Travel to branches may be required.

Qualifications

• Bachelor’s degree or equivalent industry experience preferred.
• Minimum two years supervision and/or sales in the industry preferred.
• Strong computer, verbal, written and interpersonal skills.
• Ability to organize and prioritize work to meet deadlines.
• Travel to branches or other locations as required to perform assigned duties.
• Maintain a valid motor vehicle operators' license.

Responsibilities

• Manage walk-in and telephone customer inquiries, rentals, sales, and problems promptly.
• Manage incoming/outgoing shipments to ensure accurate and timely processing of documentation and procedures.
• Assist and support Rental Sales Rep (RSR) and District Sales Reps (DSR) in preparing rental/sales related quotes and documentation.
• Lead, direct and monitor assigned Rental Store personnel to achieve maximum customer satisfaction.
• Manage any customer problems or complaints and inform Regional Rental Manager, Regional Sales Manager, and Branch Operations Manager of these.
• Coordinate Rental Store product support activities to achieve proper and prompt repairs of new, rental, used, and customer units.
• Maintain accurate information in Rental Store data systems on assigned inventory and transactions.
• Process Rental Store over the counter billing transmittal/documentation and submit to Sales Support within two (2) working days of transaction date.
• Maintain current inventory of show room products, brochures, and pricing for Rental Store products.
• Perform all tasks in a professional, accurate, and timely manner, meeting designated completion deadlines with limited supervision.
• Accommodate customer emergency needs during nonscheduled work day/hours.
• Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes.
• Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code.
• Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly.
• Follow all work, safety rules, and procedures.
• Perform other duties as necessary and assigned.

Skills

Supervisory experience

Rental sales experience

Customer service

Communication skills

Organizational skills

Willingness to travel

Valid driver’s license

Computer skills

Education

Bachelor’s degree or equivalent industry experience

Job description

Directs and controls the Rental Store sales and rental fleet activities. Assists and coordinates Company rental sales activities.

REQUIREMENTS:

• Bachelor’s degree or equivalent industry experience preferred
• Minimum two years supervision and/or sales in the industry preferred
• Strong computer, verbal, written and interpersonal skills
• Ability to organize and prioritize work to meet deadlines
• Travel to branches or other locations as required to perform assigned duties
• Maintain a valid motor vehicle operators' license

ESSENTIAL FUNCTIONS:

• Manage "walk-in" and telephone customer inquiries, rentals, sales, and problems promptly
• Manage incoming/outgoing shipments to ensure accurate and timely processing of documentation and procedures
• Assist and support Rental Sales Rep (RSR) and District Sales Reps (DSR) in preparing rental/sales related quotes and documentation
• Lead, direct and monitor assigned Rental Store personnel to achieve maximum customer satisfaction
• Manage any customer problems or complaints and inform Regional Rental Manager, Regional Sales Manager, and Branch Operations Manager of these
• Coordinate Rental Store product support activities to achieve proper and prompt repairs of new, rental, used, and customer units
• Maintain accurate information in Rental Store data systems on assigned inventory and transactions
• Process Rental Store over the counter billing transmittal/documentation and submit to Sales Support within two (2) working days of transaction date
• Maintain current inventory of show room products, brochures, and pricing for Rental Store products
• Perform all tasks in a professional, accurate, and timely manner, meeting designated completion deadlines with limited supervision
• Accommodate customer emergency needs during nonscheduled work day/hours
• Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
• Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
• Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
• Follow all work, safety rules, and procedures
• Perform other duties as necessary and assigned